Service Request Ticket

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Mar 14, 2023 11:10 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20181220 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	J2LRDW2	Description	Dell OptiPlex 7060 SFF desktop, i5-8500 3Ghz 6core
	Serial No.	J2LRDW2	Location	Parts Pile
	CPU	intel i5-8500(6-Core/Thread,9MB Cache, up to 4GHz)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938; Adobe CC201* Full package from Student Tech license P0098889 renewed annually
	Wired NIC	6C:2B:59:E8:04:A9

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Jacob Limas	May 10, 2023 03:23 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jacob Limas	May 10, 2023 03:23 PM	I took care of it, while Oneil entered the twilight zone.	Add Attachment
Moshe Martinez	May 08, 2023 02:41 PM	Status changed from (2) Scheduled to (6) Ready to Deliver	Add Attachment
Moshe Martinez	May 08, 2023 02:34 PM	**This is an email** Hi Seyed, Looks like we're all good to go for you to pick up your computer from the UCS front desk this Wednesday. As a reminder, I would recommend signing into your account while you are still on campus using ethernet, to have access to your account when you are off campus. Best, Moshe Martinez UCS Tech	Add Attachment
Moshe Martinez	May 08, 2023 01:30 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Moshe Martinez	May 08, 2023 01:30 PM	Trying to locate his computer	Add Attachment
Moshe Martinez	May 08, 2023 01:29 PM	**This is an email** Hi Moshe, Thanks so much for reaching out! I am so sorry for my slow response--I was traveling internationally and I've just returned! Is it possible that I can pick up the computer next Monday? I'm self-quarantining this week after my trip. Thanks again for your kind help and support! Best, Seyed	Add Attachment
Jacob Limas	Apr 05, 2023 03:30 PM	Putting it in the front because the tech desk is full.	Add Attachment
Moshe Martinez	Mar 23, 2023 12:37 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Moshe Martinez	Mar 23, 2023 12:37 PM	Priority changed from (3) Priority to (4) Moderate Priority.	Add Attachment
Moshe Martinez	Mar 23, 2023 12:37 PM	Seyed's automatic email reply says he is out until April 28th. We'll probably just have to hold on to it until then.	Add Attachment
Moshe Martinez	Mar 23, 2023 11:56 AM	**This is an email** Hello Seyed, My name is Moshe and I'm another student tech at UCS. A couple of weeks ago you brought in your Dell desktop computer for us to take a look at so you could use it in your home office. We think we have found the issue so I wanted to make sure you got this information. As long as you sign in while still on campus (the WOU network) it should save your profile and you should be able to continue using it off campus. Just make sure that before you take it home you sign in while the ethernet cord is plugged in here on campus. That being said, feel free to let me know when you would like to pick up the computer and we can have it ready for you at the UCS front desk. Thank you, Moshe Martinez UCS Tech	Add Attachment
Moshe Martinez	Mar 23, 2023 11:40 AM	Task reassigned to Moshe Martinez.	Add Attachment
Jacob Limas	Mar 16, 2023 08:18 AM	He never logged in, so he was having a domain issue.	Add Attachment
Moshe Martinez	Mar 14, 2023 01:51 PM	Just updated it a little bit, but I would just double check that it is up to date. To make it faster, delete some user profiles in Advanced System settings and just leave techs on there since there were a bunch of people still on the computer when we looked at it	Add Attachment
Moshe Martinez	Mar 14, 2023 01:32 PM	**This is an email** Hi Tony, This is great, thank you so much! No, this PC used to be in our office before I was hired. Now, I'd like to take it home and use it in my home office. I'd appreciate anything you folks can do to help upgrade it in whatever way you can :). Best, Seyed On Tue, Mar 14, 2023 at 12:59 PM Tony Benedetti White wrote: Hi Seyed, We are running some updates and downloading Cisco anyconnect. That should help with connecting to the WOU network. Have you signed in on this computer successfully before? -Tony Benedetti White UCS	Add Attachment
Moshe Martinez	Mar 14, 2023 12:58 PM	Dell tower 20181220, working on it on tech counter	Add Attachment
Tony Benedetti White	Mar 14, 2023 12:49 PM	Contact info: Seyed Abdollah Shahrokni, shahroknis@wou.edu 503-838-8483	Add Attachment
Mary Dycus	Mar 14, 2023 11:10 AM	**This is an email** Hello, colleagues! I have set up a PC at my home office and I need help logging into it, as it is not on the WOU network anymore. The computer in question is *2181220. Thank you for your help in advance!	Add Attachment