Service Request Ticket - # 80460

Service Request Information

CONTACT Name Wisniewski, Loren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 15, 2023 12:05 PM
Department Health & Exercise Science Phone 89291
Location Email wisniewl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20221087[Edit Inv] (opens in a new window) Bldg/Room RWEC 250
Service Tag Description Apple 14-inch MacBook Pro: Apple M2 Pro chip with 10-core CPU and 16-core GPU, 512GB SSD - Space Gray #MPHE3LL/A
Serial No. LXKWG46X1K Location Loren Wisniewski - Roseanne

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:92:13:94


Bluetooth NIC 5C:E9:1E:9A:BC:63


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Mar 21, 2023 12:37 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Mar 21, 2023 12:37 PM
Will update inventory on them and do the loaner 
stuff
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Jacob Limas Mar 21, 2023 12:34 PM
She gave a 20150639[Edit Inv] loaner and gave her 20160141[Edit Inv] 
tower back
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Jacob Limas Mar 21, 2023 12:27 PM
I finished the setup for her, and got everything 
working for her.
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Mary Dycus Mar 21, 2023 09:47 AM
Task reassigned to Jacob Limas.
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Mary Dycus Mar 21, 2023 09:47 AM
Equipment was picked up.
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Adriana Ramsay Mar 20, 2023 02:27 PM
****This is Loren email****
She is out of the office. She will response to emails 
on Tuesday.
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Adriana Ramsay Mar 20, 2023 02:26 PM
****This is an email****
Subject:  New Apple And dell Setup

Hello Loren, 

We have your new laptop 20221087[Edit Inv] dock 20221094[Edit Inv] monitor 2021053 
8ready to be delivered and set up.  To prepare, if this delivery 
is replacing an existing station, please ensure that you move all 
of your files from that machine onto your H: drive or otherwise 
back them up.  Anything left on an old machine will not be 
accessible from your new one.  If you have any questions or need 
help backing up your data, please email me back or call our office 
at 8-8925.

Once that is complete, we can set up your new equipment.  Please 
let us know your availability for the next few business days so 
that we can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Adriana Ramsay Mar 20, 2023 02:18 PM
need to admin right
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Jose Angulo Mar 20, 2023 11:21 AM
garciar@mail.wou.edu
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Mary Dycus Mar 17, 2023 10:08 AM
****This is an email****
Good Morning!
I just wanted to check on the status of my laptop 
switcharoo. I could potentially come out today to 
get it, but I am also happy to wait until next 
Tuesday! 
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Adriana Ramsay Mar 16, 2023 03:27 PM
Get a mistake  the detail.
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Adriana Ramsay Mar 16, 2023 03:22 PM
Task reassigned to Adriana Ramsay.
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Adriana Ramsay Mar 16, 2023 03:11 PM
Task reassigned to Jacob Limas.
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Adriana Ramsay Mar 16, 2023 03:05 PM
****This is Roseanna email****
Hello,

I will be available March 17, Friday 8:30am - 12pm in room RWEC 
213. Or, Monday 8:30am - 12pm, RWEC 213.

Thank you!
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Adriana Ramsay Mar 16, 2023 02:52 PM
Just start to reimage
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Hannah Warner Mar 16, 2023 02:21 PM
Task reassigned to Adriana Ramsay.
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Hannah Warner Mar 15, 2023 12:05 PM
laptop 20221087[Edit Inv]
dock 20221094[Edit Inv]
monitor 20210538[Edit Inv]
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