Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Mar 16, 2023 09:37 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200876 (opens in a new window)	Bldg/Room	NPE 203
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	SC02FX4M1Q05N	Location	Michael Behonick
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:1D:93:F5
	Bluetooth NIC	3C:06:30:11:2D:B4

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Apr 07, 2023 11:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Apr 07, 2023 11:56 AM	We cannot do a switch for them. If they are wanting a Mac they would need to purchase one.	Add Attachment
Monica Valencia	Apr 07, 2023 11:50 AM	Task reassigned to Monica Valencia.	Add Attachment
Jacob Limas	Mar 16, 2023 01:04 PM	We fixed the issue, but he asked if we can swap a dell computer with a MacBook for one of the people he works with. The dell WOU number is 20200973.	Add Attachment
Jacob Limas	Mar 16, 2023 12:16 PM	His number is 434-987-9665	Add Attachment
Jacob Limas	Mar 16, 2023 12:15 PM	They have everything set up, but the dock isn't working. I tried on a dock that was working and it still didn't work. He said he will be here until 3 today, so if someone wants to check it out they can.	Add Attachment
Mary Dycus	Mar 16, 2023 09:37 AM	Needs assistance with connecting cables to display screen.	Add Attachment