Service Request Ticket

Service Request Information

CONTACT	Name	Skinkis, Paul	Date	Mar 17, 2023 11:12 AM
	Department	Facilities Services	Phone	88974
	Location		Email	skinkisp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150336 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	HRYQ382	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	HRYQ382	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	64:00:6A:96:D4:D3

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	mdycus20@wou.edu	88925

Entered by	Date	Memo
Mary Dycus			Email Public
Entered by	Date	Memo
Justin Cope	Mar 20, 2023 01:20 PM	Task reassigned to Mary Dycus.	Add Attachment
Justin Cope	Mar 20, 2023 01:20 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mary Dycus	Mar 17, 2023 12:41 PM	Priority changed from (3) Priority to (6) No Response Necessary.	Add Attachment
Mary Dycus	Mar 17, 2023 12:41 PM	**This is an email** For some reason, Paul's computer came back on. Yahoo! Jeannie	Add Attachment
Mary Dycus	Mar 17, 2023 11:13 AM	**This is an email** He restarted it and now the screen says "Repairing Disk Errors"	Add Attachment
Mary Dycus	Mar 17, 2023 11:13 AM	**This is an email** Yes, Paul is an electrician so he tried everything we can think of. I will have him restart it again. Jeannie	Add Attachment
Mary Dycus	Mar 17, 2023 11:12 AM	**This is an email** Paul Skinkis's computer (20150336) will not turn on this morning. Black monitors	Add Attachment