Service Request Ticket - # 80469

Service Request Ticket - # 80469

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Service Request Information

CONTACT	Name	Caires-Hurley, Jaclyn	Date	Mar 17, 2023 12:19 PM
	Department	Education & Leadership	Phone	89322
	Location		Email	hernandezj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170674 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W2479HV29	Location	Mac Loaner Box
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A1:AC:99
	Bluetooth NIC	8C:85:90:A1:70:2C

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Lauryn Aronson	Apr 13, 2023 09:17 AM	Task reassigned to Justin Cope.	Add Attachment
Lauryn Aronson	Apr 13, 2023 09:17 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Apr 06, 2023 12:47 PM	**This is an email** That worked! Thank you! Jaclyn Caires-Hurley, Ph.D.	Add Attachment
Justin Cope	Apr 06, 2023 12:46 PM	**This is an email** Hi Jaclyn, Have you tried clicking on the "add channel" section and seeing if "programs for everyone" is in the first list? Clicking on programs for every one should add the channel that you need that has the gfa requests option Thanks, Justin	Add Attachment
Justin Cope	Apr 06, 2023 12:46 PM	**This is an email** Hi Justin! I wanted to circle back to this conversation. In troubleshooting with a colleague, we realized that my portal is missing an entire section, one that would have the spot to request a new computer. Would you still be able to help me with this? I might need my portal access updated and/or I'm wondering if you could send me a direct link to the form I need to fill out to request a new computer. Thanks so much, Jaclyn Caires-Hurley, Ph.D.	Add Attachment
Justin Cope	Mar 28, 2023 01:05 PM	**This is an email** Hi Justin, Thanks for this note. I will look into the replacement option as soon as I can---much appreciated. Jaclyn Caires-Hurley, Ph.D.	Add Attachment
Justin Cope	Mar 28, 2023 10:57 AM	**This is an outgoing email Hi Jaclyn, We were just following up with you regarding a service request that we have for you. (#80469) Description: Spring Break** Limited battery life. You laptop is able to be GFA'ed so you can get a new one. you would just have to log into to your Portal and click on "computer replacement" then fill out the form. once that's done we can get another computer set up and ready to go for you. Thanks, Justin Cope	Add Attachment Public
Mary Dycus	Mar 17, 2023 12:46 PM	**This is an email** Hi Mary, Thanks so much. I am on campus (teaching from 1-4 today) and I can be in my office RWEC 122 from 4- 5. Otherwise, I am working flexible hours over spring Break and I could come to you sometime as well.	Add Attachment
Mary Dycus	Mar 17, 2023 12:19 PM	**This is an email** Hi UCS, I'm writing to get help with my laptop (#20170674). The battery life is extremely limited, and it often "reverse-charges" even when plugged in. Yesterday it would not start even after being plugged in all afternoon. It is working now, but the level of function varies from day to day. Now that we are wrapping up a term, I'm wondering if I could have you look at it to find a solution. Might I be eligible for an upgraded laptop? Thanks for your help,	Add Attachment