Service Request Ticket - # 80470

Service Request Ticket - # 80470

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Service Request Information

CONTACT	Name	Visuano, Denise	Date	Mar 20, 2023 08:15 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210758 (opens in a new window)	Bldg/Room	SAC 124
	Service Tag		Description	Apple 16-inch MacBook Pro M1 Max chip with 10-core CPU, and 32 core GPU, 1TB SSD, Space Gray #MK1A3LL/A
	Serial No.	SD03PN94WF0	Location	Denise Visuano
	CPU	M1 Max with 10-core CPU, 32- core GPU, 16-core
	OS	Unknown	Software
	Wireless NIC	F4:D4:88:6A:BC:EB
	Bluetooth NIC	F4:D4:88:5F:F5:EA

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Lourdes Salazar	Mar 22, 2023 11:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Mar 22, 2023 11:00 AM	Task reassigned to Jose Angulo.	Add Attachment
Lourdes Salazar	Mar 22, 2023 11:00 AM	user picked up this computer. we gave denise admin rights.	Add Attachment
Justin Cope	Mar 21, 2023 12:14 PM	it is in the out box	Add Attachment
Justin Cope	Mar 21, 2023 12:14 PM	**This is an outgoing email** Hi Denise, We were just following up with you regarding a service request that we have for you. (#80470) Description: The laptop wouldn't turn back on. We got it charging again and it is all ready to be picked up! Thanks, Justin Cope	Add Attachment Public
Justin Cope	Mar 21, 2023 12:13 PM	at full charge and seems to be fine.	Add Attachment
Justin Cope	Mar 20, 2023 01:16 PM	left it charging for a bit on the bench by Paul's desk	Add Attachment
Justin Cope	Mar 20, 2023 01:15 PM	fixed it by unplugging the cord from the power brick and plugging it back in and now it seems to charge fine. I also wiped down the mag plugin so there might have been some dirt or dust blocking the charging port.	Add Attachment
Lourdes Salazar	Mar 20, 2023 08:18 AM	charger	Add Attachment
Lourdes Salazar	Mar 20, 2023 08:16 AM	brought in cahrger 20210757 with it. placing everything in the In box	Add Attachment
Lourdes Salazar	Mar 20, 2023 08:15 AM	This laptop wouldn't turn back on once it died. The charger was flashing a light that the user has never seen before. Brittany Kima brought this in and it should be returned to Denise Visuano	Add Attachment