Service Request Ticket - # 80471

Service Request Information

CONTACT Name Morgan, Nicole   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2023 09:05 AM
Department Creative Arts Phone
Location Email morgann@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210098[Edit Inv] (opens in a new window) Bldg/Room RA 101
Service Tag B6K72J3 Description Dell Latitude 5420 with Dell Pro Briefcase
Serial No. B6K72J3 Location Box Office - Julia Fruit

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC A0:29:19:09:4A:C9


Wireless NIC F4:7B:09:3D:A7:5C

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public
Entered by Date Memo
Jose Angulo Mar 20, 2023 09:48 AM 
Status changed from (1) Pending to (5) Completed
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Jose Angulo Mar 20, 2023 09:48 AM 
Task reassigned to Jose Angulo.
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Jose Angulo Mar 20, 2023 09:48 AM 
She had the usb ab cable connected from one monitor to 
the other. I just switched it over to the dock and it 
works now.
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Jose Angulo Mar 20, 2023 09:13 AM 
****This is an outgoing email****
Hi Nicole,

This is a follow up regarding service request #80471

Description: camera on desktop monitor is not working

Are you available now? I can stop by a take a look at 
this.

Thanks,
Jose
UCS
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Lourdes Salazar Mar 20, 2023 09:05 AM 
****This is an email****
Sure.  I have two monitors, 20200945[Edit Inv] and 20200778[Edit Inv] 
and my laptop is 20210098[Edit Inv].  I'm pretty open today 
and tomorrow I am available until 2:30pm.
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Lourdes Salazar Mar 20, 2023 09:05 AM 
****This is an email****
Hello,

Can I also get the WOU number on your computer 
along with your availability today and tomorrow?

Best,
Lourdes
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Lourdes Salazar Mar 20, 2023 09:05 AM 
****This is an email****
Hello!  My camera on my desktop monitor is not 
working.  The only camera it is recognizing is the 
one on my laptop.  I tried going through the 
settings but it looks like I cannot change setting 
because I am not an administrator.  I am in Rice 
Auditorium, office RA 103.

Thank you,

--
Nicole Morgan
Western Oregon University
Program and Facilities Coordinator ❙ Creative Arts 
Division
(503) 838-8461
morgann@wou.edu ❙ RA 103
Pronouns: she/her/hers
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