Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 20, 2023 09:27 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20170497 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	GCYXHF2	Description	Dell 24 Monitor 23.8in LED w/ webcam&spkr #P2418HZ
	Serial No.	GCYXHF2	Location	PDR 2023 Giveaway

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Mar 21, 2023 02:54 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Mar 21, 2023 02:54 PM	Task reassigned to Maizie McCoy.	Add Attachment
Laurie McCoy	Mar 21, 2023 02:54 PM	Old monitor is going to pdr	Add Attachment
Laurie McCoy	Mar 21, 2023 02:40 PM	Swapping it with monitor #20170501	Add Attachment
Laurie McCoy	Mar 21, 2023 02:34 PM	it's the monitor that's messed up	Add Attachment
Lourdes Salazar	Mar 20, 2023 09:28 AM	The computer is in the SEP building, the student success & advising office.	Add Attachment
Lourdes Salazar	Mar 20, 2023 09:27 AM	**This is an email** Hello, Is there any way you can send a picture of the streak? I can create a service request and we can send our techs out there to take a look. Where is this computer located? Best, Lourdes	Add Attachment image_50411009.JPG
Lourdes Salazar	Mar 20, 2023 09:27 AM	Hello, This email is regarding one of our SEP computer lab computers. While checking all the computer we noticed that computer # 20170497 has a green and purple streak along the bottom. This streak appears for approximately 4 seconds and then goes away. Please let us know what can be done about this. Thank you, Cecilia SEP Student Worker	Add Attachment