Service Request Ticket - # 80474

Service Request Information

CONTACT Name Vickers, LouAnn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 20, 2023 11:18 AM
Department President’s Office Phone 88888
Location Email vickersl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20221088[Edit Inv] (opens in a new window) Bldg/Room AD 311
Service Tag Description Apple 14-inch MacBook Pro: Apple M2 Pro chip with 10-core CPU and 16-core GPU, 512GB SSD - Space Gray #MPHE3LL/A
Serial No. CW2TLGQ4LP Location Evan Source, new Secretary to the Board of Trustee

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:91:3C:48


Bluetooth NIC 5C:E9:1E:98:10:9E

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Apr 04, 2023 12:17 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Monica Valencia Apr 04, 2023 12:17 PM 
Printers have been added as well as admin rights
 Add Attachment
Monica Valencia Mar 22, 2023 10:37 AM 
Set up is done. They don't start until 3/28. 

They need admin, VP-VPAFCopier, adobe, and Office.

Will need to download the drive for the copier. 
https://onyxweb.mykonicaminolta.com/OneStopProduct
Support?
appMode=public&productId=1622&categoryId=1&subCate
goryId=undefined
 Add Attachment
Monica Valencia Mar 22, 2023 08:55 AM 
9am works great!
 Add Attachment
Jose Angulo Mar 22, 2023 08:45 AM 
****This is an outgoing email****
Hi LouAnn,

This is a follow up regarding service request #80474

Description: set up 20221088[Edit Inv] for Evan Source, new 
Secretary to the Board of Trustees

Are you still available this morning? I can stop by 
after 10:30AM.

Thanks,
Jose
UCS
Add Attachment
Public
Adriana Ramsay Mar 21, 2023 04:19 PM 
Task reassigned to Monica Valencia.
 Add Attachment
Adriana Ramsay Mar 21, 2023 03:52 PM 
****This is LouAnn email****
Hi Adriana,

 

Thank you for confirming these are ready. Are you 
available tomorrow morning (March 22) for the set 
up? I’m meeting with the new employee at 10:30am. 
Once you confirm the time you can stop by, I’ll make 
sure the office is unlocked.

 

Thanks again,

LouAnn
 Add Attachment
Adriana Ramsay Mar 20, 2023 04:37 PM 
Need to admin right
 Add Attachment
Adriana Ramsay Mar 20, 2023 04:37 PM 
Ready to go
 Add Attachment
Adriana Ramsay Mar 20, 2023 04:37 PM 
****This is an email****
Subject:  New Dell and Apple Laptop Setup

Hello LouAnn, 

We have your new laptop 20221088[Edit Inv] dock 20221095[Edit Inv] 2 monitors 20210541[Edit Inv] 
& 20180473[Edit Inv] ready to be delivered and set up.  To prepare, if this 
delivery is replacing an existing station, please ensure that you 
move all of your files from that machine onto your H: drive or 
otherwise back them up.  Anything left on an old machine will not 
be accessible from your new one.  If you have any questions or 
need help backing up your data, please email me back or call our 
office at 8-8925.

Once that is complete, we can set up your new equipment.  Please 
let us know your availability for the next few business days so 
that we can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
Add Attachment
Public
Joanie Kinnaman Mar 20, 2023 02:40 PM 
Task reassigned to Adriana Ramsay.
 Add Attachment
Joanie Kinnaman Mar 20, 2023 11:42 AM 
oops monitors are 20210541[Edit Inv] and 20181473[Edit Inv]
 Add Attachment
Joanie Kinnaman Mar 20, 2023 11:27 AM 
meeds by 3/27
 Add Attachment
Joanie Kinnaman Mar 20, 2023 11:18 AM 
laptop 20221088[Edit Inv]
dock 20221095[Edit Inv]
2 monitors 20210541[Edit Inv] & 20180473[Edit Inv]
included cable for dual monitors Monoprice #13234
 Add Attachment