Service Request Ticket - # 80479

Service Request Information

CONTACT Name Nott, Brooke   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 21, 2023 11:48 AM
Department Phone
Location Email nottb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211318[Edit Inv] (opens in a new window) Bldg/Room TODD 336
Service Tag 2Y60JL3 Description Dell Latitude 5520 laptop
Serial No. CN0FMTKRWSC0023S00C1 Location Brooke Nott

CPU 11th Gen IntelĀ® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:4A:50:D1


Wireless NIC 7C:21:4A:C6:CC:C6


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 15, 2023 02:26 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 15, 2023 02:26 PM
We set her up and I got the computer back. I put it 
in the 2 weeks counter.
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Jacob Limas May 12, 2023 03:37 PM
****This is an email****
Great! I'll plan for 1:30 on Monday. I am in Todd 
Hall office 334. 
Thanks!
Brooke Dolenc Nott, Ph.D.
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Jacob Limas May 10, 2023 03:33 PM
****This is an email****
Hey Brooke,

We finished reimaging and installing the software 
for the two computers you wanted. They both have 
MAXQDA and SPSS on them. Is there a time that you 
would be free in the next two days for us to 
deliver it to you? Also, make sure to put your 
stuff in the H-drive so that the documents can be 
accessed on the other computers once we get the 
one you are using currently.

Thank you,

Jacob Limas
UCS Tech
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Joanie Kinnaman May 04, 2023 09:41 AM
I requested McEvilly's assistance, as IBM did not 
send me the codes directly.  We need Dave to 
retrieve them in their portal.
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Jacob Limas Apr 12, 2023 04:27 PM
We are waiting for the licenses still.
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Tony Benedetti White Apr 03, 2023 12:39 PM
Task reassigned to Jacob Limas.
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Tony Benedetti White Apr 03, 2023 11:52 AM
****This is an outgoing email****
Hi Brooke,

We were just following up with you regarding a 
service request that we have for you.  (#80479)

Description: GFA setup for Brooke Nott, replacing 
20170219[Edit Inv]

We are still processing the licensure for SPSS. We 
can let you know when your license comes through and 
get it installed for you. WOU has access to a video 
editor through Adobe Creative Cloud. You might need 
to install it through the Creative Cloud 
Application.

Thanks,
Tony Benedetti White
UCS Service Technician
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Tony Benedetti White Apr 03, 2023 09:41 AM
****This is an email****
Hi Tony, 
I will not be in my office until 10:30 today but 
anytime between 10:30-12 works. Todd 334 is 
correct. 

Are there any video editing software that could be 
put on the machine? I used to be able to edit my 
recorded lectures by opening them in the Photo 
editor which then allowed me to edit videos too. 
This no longer works and now on my old WOU laptop 
keeps asking me to add Clipchamp - Video Editor 
which I cannot since I am not an administrator. Is 
there a way to get a Video Editor such as this? Or 
something else WOU uses to edit videos? I am 
trying to get SPSS and Maxqda on my computers as 
well but I am not sure those licenses have been 
purchased yet through my research funds. 
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Tony Benedetti White Apr 03, 2023 09:19 AM
****This is an outgoing email****
Hi Brooke,

I need some additional information regarding service 
request #80479

Description: GFA setup for Brooke Nott, replacing 
20170219[Edit Inv]

I Just Wanted to make sure that today, Monday, April 
3 from 10-12 worked for you to set up your laptop, 
dock, and monitor. We installed Adobe and Microsoft 
Office; is there any other software you need 
downloaded? I also wanted to verify where we are 
setting these up, is TODD 334 correct?

Tony Benedetti White
UCS Support Technician
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Monica Valencia Apr 03, 2023 09:07 AM
Task reassigned to Tony Benedetti White.
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Adriana Ramsay Apr 03, 2023 08:49 AM
****This is Brooke email****
Hi Adriana, 
I am available on
Monday, April 3 - 10:00-12 or 
Wed, April 5 - 4:15-5:30

Do either of these times work? 
Thank you, 
Brooke
Brooke Dolenc Nott, Ph.D.

Assistant Professor
Psychological Sciences Department
Western Oregon University
Monmouth, OR 97361 

503.838.9327 | nottb@wou.edu

Pronouns: she, her, hers
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Adriana Ramsay Mar 27, 2023 04:50 PM
ready to go
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Adriana Ramsay Mar 27, 2023 04:50 PM
****This is an email****
Subject:  New laptop 20211318[Edit Inv], dock 20210867[Edit Inv], monitor 20211181[Edit Inv] Setup

Hello Brooke, 

We have your new laptop 20211318[Edit Inv], dock 20210867[Edit Inv],monitor 20211181[Edit Inv] ready to 
be delivered and set up.  To prepare, if this delivery is replacing an 
existing station, please ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them up.  Anything left on an 
old machine will not be accessible from your new one.  If you have any 
questions or need help backing up your data, please email me back or call 
our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us 
know your availability for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Adriana Ramsay Mar 23, 2023 03:43 PM
start reimaged
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Hannah Warner Mar 21, 2023 04:04 PM
Task reassigned to Adriana Ramsay.
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Hannah Warner Mar 21, 2023 11:49 AM
laptop 20211318[Edit Inv]
dock 20210867[Edit Inv]
monitor 20211181[Edit Inv]
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