Service Request Ticket - # 80487

Service Request Ticket - # 80487

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Service Request Information

CONTACT	Name	Vasas, Dona	Date	Mar 23, 2023 03:13 PM
	Department	Business Services	Phone	88172
	Location		Email	vasasd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180201 (opens in a new window)	Bldg/Room	WEL 115C
	Service Tag	7627HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7627HQ2	Location	Cashier's Window
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:85:E6

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	May 02, 2023 12:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	May 02, 2023 11:07 AM	Rylie Wampach - Dona vasas' student employee picked up computer 20180201	Add Attachment
Jacob Limas	Apr 28, 2023 02:54 PM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Sam Sevugan	Apr 27, 2023 04:59 PM	I emailed her on to pick up the computer on 04-24- 23.	Add Attachment
Jacob Limas	Apr 26, 2023 04:38 PM	I put it in the front	Add Attachment
Jacob Limas	Apr 24, 2023 03:16 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 21, 2023 01:09 PM	Started reimaging it.	Add Attachment
Justin Cope	Apr 21, 2023 12:15 PM	**This is an email** Justin, Nothing on it that we need so go ahead and reimage it. No special applications needed either. Thanks, Dona	Add Attachment
Laurie McCoy	Apr 07, 2023 08:56 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Justin Cope	Mar 23, 2023 03:28 PM	**This is an outgoing email** Hi Dona, I need some additional information regarding service request #80487 Description: CPU won't boot up So we took a look at it and the hard drive has just failed on it. Was there anything on the hard drive that you would want us to try and pull off of it or are you ok with us just wiping the hard drive? Also is there special applications that we would need to put back on this computer when we reimage it? Thanks, Justin Cope UCS	Add Attachment Public
Sam Sevugan	Mar 23, 2023 03:13 PM	student worker dropped it off and said that Dona says it won't boot up. They are not really sure what is wrong with it, but if contact is needed, contact Dona about the issue.	Add Attachment