Service Request Ticket

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Service Request Information

CONTACT	Name	Acosta, Ivan	Date	Mar 27, 2023 01:16 PM
	Department	Admissions Office	Phone	89532
	Location		Email	acostai@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200862 (opens in a new window)	Bldg/Room	HL 117
	Service Tag		Description	Apple 13-inch MacBook Pro #Z11B
	Serial No.	C02FX4LYQ05N	Location	Ellie Baker
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	3C:06:30:0F:A9:F6
	Bluetooth NIC	3C:06:30:1D:38:C2

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Tracking

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Lauryn Aronson	Apr 17, 2023 08:33 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Mary Dycus	Apr 13, 2023 04:38 PM	Loaner is on your desk.	Add Attachment
Mary Dycus	Apr 13, 2023 04:36 PM	Picked up laptop.	Add Attachment
Lauryn Aronson	Apr 13, 2023 03:57 PM	on my desk	Add Attachment
Lauryn Aronson	Apr 13, 2023 03:57 PM	**This is an outgoing email** Hi Ivan, We were just following up with you regarding a service request that we have for you. (#80499) Description: Everything deleted from Mac. Available anytime today. Unfortunately, we were not able to recover any of your files. Your computer is ready to be picked up at your convenience. To prevent future mishaps, we recommend you save your files to the WOU network drives instead of your local machine/desktop. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	Apr 13, 2023 11:32 AM	ran scans and didn't find anything.	Add Attachment
Lauryn Aronson	Apr 13, 2023 08:20 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Laurie McCoy	Apr 12, 2023 01:22 PM	Dropped off laptop and gave him loaner 20160246. Putting the laptop on Lauryn's desk	Add Attachment
Lauryn Aronson	Apr 11, 2023 08:44 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Apr 11, 2023 08:44 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Apr 11, 2023 08:44 AM	**This is an outgoing email** Hi Ivan, I need some additional information regarding service request #80499 Description: Everything deleted from Mac. Could you please bring in your computer so we can try a recovery tool to see if we can restore any of your files? We can give you a loaner to work on in the meantime. Thank you, Lauryn Aronson UCS Tech.	Add Attachment Public
Lauryn Aronson	Apr 11, 2023 08:42 AM	**message from john** T:\UFS Explorer Professional Recovery if you want to try installing and running this. It will take forever to run, so they might need a loaner this may not work on SSD drive that are in newer computers	Add Attachment
Lauryn Aronson	Apr 11, 2023 08:31 AM	looking for something in the t drive to maybe restore some of the files	Add Attachment
Lauryn Aronson	Apr 10, 2023 09:12 AM	**email from diemer** Hi Lauryn, I checked the backups and it doesn't look like there are any files there. Perhaps he kept what he thought was his H: drive, local? Dave-	Add Attachment
Lauryn Aronson	Apr 10, 2023 08:36 AM	just emailed the daves to ask if they have any thoughts	Add Attachment
Oneil Miguel	Mar 27, 2023 03:46 PM	Went over to check it out, my best guess is that he accidentally reinstall macos big sur, thus deleting all his files. need to talk to john about recovery. need to talk to dave about his h drive cuz for some reason all his stuff has been deleted on his h drive as well.	Add Attachment
Mary Dycus	Mar 27, 2023 01:17 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Mary Dycus	Mar 27, 2023 01:16 PM	When user logged into their Mac all their files and documents were deleted. User tried troubleshooting through Mac recovering and was unsuccessful.	Add Attachment