Service Request Ticket

Service Request Information

CONTACT	Name	Carano, Kenneth	Date	Mar 29, 2023 03:56 PM
	Department	Education & Leadership	Phone	88604
	Location		Email	caranok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221089 (opens in a new window)	Bldg/Room	RWEC 228
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M2 Pro chip with 10-core CPU and 16-core GPU, 512GB SSD - Space Gray #MPHE3LL/A
	Serial No.	SP67D56XLYH	Location	Kenneth Carano
	CPU	Unknown
	OS	Unknown	Software
	Wireless NIC	5C:E9:1E:97:45:62
	Bluetooth NIC	5C:E9:1E:95:E8:A8

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Apr 20, 2023 02:08 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Apr 20, 2023 02:08 PM	Delivered it to him. He's on sabbatical, so he will probably need him in the future for the setup	Add Attachment
Jacob Limas	Apr 12, 2023 03:14 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 12, 2023 03:14 PM	**This is an email** Hey Kenneth, We got your new laptop ready, is there any software that you would like? Also is there a time this week or next week that would be convenient for you, so we can help set up? Make sure to put your stuff in the H drive too, so you don't lose anything. As long as you put your stuff in the H drive, you won't have to worry about losing anything that was created for this term. Thank you, Jacob LimasUCS Tech	Add Attachment
Lauryn Aronson	Apr 06, 2023 09:29 AM	imaged	Add Attachment
Monica Valencia	Apr 03, 2023 09:22 AM	Computer is on Adriana's desk getting imaged. Please complete imaging process	Add Attachment
Monica Valencia	Apr 03, 2023 09:17 AM	Task reassigned to New Equip. Setup.	Add Attachment
Joanie Kinnaman	Mar 31, 2023 02:39 PM	inv#2022-0715	Add Attachment
Adriana Ramsay	Mar 30, 2023 01:13 PM	just start reimaged	Add Attachment
Joanie Kinnaman	Mar 30, 2023 01:00 PM	Task reassigned to Adriana Ramsay.	Add Attachment
Joanie Kinnaman	Mar 29, 2023 03:56 PM	laptop 20221089 dock 20221096 monitor 20210556	Add Attachment