Service Request Ticket

Service Request Information

CONTACT	Name	Janowiak, David	Date	Apr 04, 2023 11:01 AM
	Department	Creative Arts/Theater-Dance	Phone	88593
	Location		Email	janovid@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200212 (opens in a new window)	Bldg/Room	TODD 351
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FGP3YV	Location	Lauren Bouchard
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software
	Wireless NIC	14:7D:DA:9C:76:51

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Apr 28, 2023 03:55 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Apr 28, 2023 03:55 PM	Updated inventory	Add Attachment
Jacob Limas	Apr 28, 2023 03:44 PM	Monica said to put it on the GFA pool shelf	Add Attachment
Jacob Limas	Apr 28, 2023 03:13 PM	All it needs is the Ilife and Iwork apps then it will be good to go. I believe this will be going into the GFA pool, but have to ask John.	Add Attachment
Jacob Limas	Apr 20, 2023 04:50 PM	Oneil started reimaging it.	Add Attachment
Jacob Limas	Apr 20, 2023 02:49 PM	Nvm, it was brought back on the 5th, so I can reimage it now.	Add Attachment
Jacob Limas	Apr 17, 2023 04:35 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 17, 2023 04:35 PM	I'll reimage it after the 21st	Add Attachment
Monica Valencia	Apr 07, 2023 12:04 PM	GFA Equipment. Once reimaged. Please add to GFA Pool	Add Attachment
Lourdes Salazar	Apr 05, 2023 03:38 PM	When the user brought it in he knew there was no charger. He said it like broke or something but he doesn't have it anymore. I told him we may need to charge him for it but we would reach out and let him know	Add Attachment
Lourdes Salazar	Apr 04, 2023 11:01 AM	Last day at WOU is June 16th and the user is bringing back his stuff today. Brought back laptop 20200212 - no charger Dock - 20200256 Monitor - 20190895 Keyboard and Mouse brought back as well. Placing everything in the IN- Box.	Add Attachment