Service Request Ticket - # 80526

Service Request Information

CONTACT Name Miller, Marci   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2023 10:03 AM
Department Phone
Location Email millerma@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Scanner Edit WOU # 20211073[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Brother ImageCenter document scanner #ADS-2800W
Serial No. U64278L1G472269 Location Bookstore
TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Apr 24, 2023 08:05 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Apr 24, 2023 08:05 AM 
Scanner is working
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Monica Valencia Apr 21, 2023 01:43 PM 
Paul disabled the port and then enabled it. The port 
is what is causing the scanner to go offline
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Monica Valencia Apr 21, 2023 09:17 AM 
****This is an email****
Yes, this is the brother scanner that is not 
connected to the server, so I cannot scan 
documents from my office. I am available pretty 
much any time today.  I have zoom meetings today  
from 9-10 and 11-12, but other than that, I am 
completely open.
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Monica Valencia Apr 20, 2023 03:09 PM 
Task reassigned to Monica Valencia.
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Monica Valencia Apr 20, 2023 03:09 PM 
****This is an outgoing email****
Hi Marci,

Regarding service request #80526. Description: 
Scanner not connecting to server. Available in the 
mornings. 

Are you still experiencing issues with your Brother 
scanner? If so, is there a good time for me to come 
tomorrow or next week?

Best,
Monica
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Mary Dycus Apr 05, 2023 10:04 AM 
****This is an email****
Hello!

The scanner is located in the back of the 
bookstore, I believe it is 204 A.  Usually 
mornings are best.

Thank You,
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Mary Dycus Apr 05, 2023 10:03 AM 
****This is an email****
Hi!

I haven't been able to use the scanner back by my 
office for a few days.  It tells me that it is 
"connecting" but it never connects and wants me to 
check the server settings.  I wondered if I could 
get some help with this.  Pictures are attached 
for your convenience
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