Service Request Ticket - # 80529

Service Request Information

CONTACT Name Caires-Hurley, Jaclyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 05, 2023 03:05 PM
Department Education & Leadership Phone 89322
Location Email hernandezj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20221090[Edit Inv] (opens in a new window) Bldg/Room RWEC 115
Service Tag Description Apple 14-inch MacBook Pro: Apple M2 Pro chip with 10-core CPU and 16-core GPU, 512GB SSD - Space Gray #MPHE3LL/A
Serial No. Q2L9NG3PTP Location Jaclyn Caires-Hurley

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:99:B6:03


Bluetooth NIC 5C:E9:1E:93:FD:D8


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White May 08, 2023 09:05 AM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White May 08, 2023 09:05 AM
delivered/set up on friday, GFA setup completed and 
turned in this morning.
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Adriana Ramsay May 01, 2023 03:30 PM
Task reassigned to Tony Benedetti White.
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Adriana Ramsay Apr 27, 2023 02:55 PM
****This is Jaclyn email****
My apologies. I can't do 10 am on May 1. Could we do 
12-1 PM? Otherwise, I could meet on May 5 at 11 AM. 
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Adriana Ramsay Apr 27, 2023 02:39 PM
reimaged updated
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Adriana Ramsay Apr 27, 2023 02:29 PM
Ready to go
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Adriana Ramsay Apr 27, 2023 02:11 PM
Need admin right
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Adriana Ramsay Apr 27, 2023 02:10 PM
****This is an email****
Subject:  New laptop 20221090[Edit Inv], Dock 20210910[Edit Inv], Monitor 20210550[Edit Inv] Setup

Hello Jaclyn, 

We have your new laptop 20221090[Edit Inv], Dock 20210910[Edit Inv], Monitor 20210550[Edit Inv] ready to be 
delivered and set up.  To prepare, if this delivery is replacing an existing 
station, please ensure that you move all of your files from that machine onto your 
H: drive or otherwise back them up.  Anything left on an old machine will not be 
accessible from your new one.  If you have any questions or need help backing up 
your data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know your 
availability for the next few business days so that we can schedule a time to set it 
up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Public
Adriana Ramsay Apr 24, 2023 04:15 PM
start reimaged
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Joanie Kinnaman Apr 24, 2023 04:10 PM
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman Apr 05, 2023 03:30 PM
inv#2022-0739
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Joanie Kinnaman Apr 05, 2023 03:05 PM
laptop 20221090[Edit Inv]
dock 20210910[Edit Inv]
Monitor 20210550[Edit Inv]
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