Service Request Ticket - # 80531

Service Request Information

CONTACT Name Wallace, Eric   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 06, 2023 11:46 AM
Department Creative Arts/Music Phone
Location Email wallacee@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20171272[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. FVFWT5LSHV29 Location 2 weeks starting 12/15/23

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552; Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019010932 APR2020 ORDER11737;

Wireless NIC 88:E9:FE:77:A5:DD


Bluetooth NIC 88:E9:FE:76:9E:77

TECHS Submitted by Monica Valencia Contact valenciam@wou.edu
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Apr 24, 2023 11:18 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Apr 24, 2023 11:18 AM 
Task reassigned to Monica Valencia.
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Monica Valencia Apr 24, 2023 11:18 AM 
Problem Resolved. He didn't have an AD Account.
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Monica Valencia Apr 06, 2023 11:46 AM 
User is unable to print on campus due to Hold for 
Authentication. Verified that he didn't change his 
password recently. He stopped in quickly before 
class but wasn't able to fix it. 

He will be coming back on Tuesday to get help.
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