Service Request Ticket - # 80534

Service Request Ticket - # 80534

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Endersby, Katie	Date	Apr 06, 2023 03:57 PM
	Department		Phone
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170391 (opens in a new window)	Bldg/Room	ITC 013
	Service Tag	9G3Q0M2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	9G3Q0M2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:13:A5:57

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Lauryn Aronson	Apr 13, 2023 02:25 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Apr 13, 2023 01:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Apr 13, 2023 01:16 PM	returned her computer.	Add Attachment
Oneil Miguel	Apr 13, 2023 12:19 PM	Graphics card was making the noise. switched it out for another we had and noise issue is fixed.	Add Attachment
Lauryn Aronson	Apr 12, 2023 08:51 AM	oneil brought back yesterday. on counter	Add Attachment
Lauryn Aronson	Apr 11, 2023 09:03 AM	seeing if oneil is available this afternoon to swap	Add Attachment
Lauryn Aronson	Apr 11, 2023 09:03 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Apr 11, 2023 09:03 AM	**email** That would be fine. We do use an EHR system that I would need to download on the loaner computer. That's what I had to do the last time and it worked fine. I have clients most of the day today. Would someone be able to pick it up today at either 1:00pm or 4:00pm to swap them?	Add Attachment
Lauryn Aronson	Apr 11, 2023 08:23 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	Apr 11, 2023 08:23 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Lauryn Aronson	Apr 11, 2023 08:23 AM	**email from me** Good Afternoon, I am emailing regarding your computer making loud noises. Would it be possible for us to bring you a loaner computer while we take a look at yours? Or do you have specific software or access that you can only have on your current machine? Thank you, Lauryn Aronson UCS Tech.	Add Attachment
Sam Sevugan	Apr 06, 2023 03:57 PM	**email** Hello, The hard drive was replaced in my computer a couple months ago and since that time it has been making very loud processing noises at random times. It doesn't sound like a fan issue but I'm not sure. Either way it's very distracting during counseling sessions. How can I get help for this?	Add Attachment