Service Request Ticket - # 80540

Service Request Ticket - # 80540

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Service Request Information

CONTACT	Name	Macias, Emmanuel	Date	Apr 07, 2023 10:24 AM
	Department	VP Student Affairs	Phone	88423
	Location		Email	maciase@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170582 (opens in a new window)	Bldg/Room	WUC 203
	Service Tag		Description	Apple 13-inch MacBook Pro-Space Gray #Z0UK
	Serial No.	C02VW06JJ9K2	Location	Sent to department; will assign when assigned
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2017006551;
	Wireless NIC	8C:85:90:9D:72:0D
	Bluetooth NIC	8C:85:90:99:EB:46

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Tracking

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Jacob Limas	Apr 27, 2023 04:53 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Apr 27, 2023 04:53 PM	Task reassigned to Justin Cope.	Add Attachment
Jacob Limas	Apr 27, 2023 04:53 PM	Justin delivered it.	Add Attachment
Jacob Limas	Apr 27, 2023 04:30 PM	We checked it out and had to give it to John to fix because Emmanuel said he did something before	Add Attachment
Jacob Limas	Apr 27, 2023 03:13 PM	He's free at 3:30	Add Attachment
Jacob Limas	Apr 27, 2023 01:57 PM	**This is an outgoing email** Hi Emmanuel, We were just following up with you regarding a service request that we have for you. (#80540) Description: Help setting up the student Affairs printer on Macbook. Available 4/13/23 9am-10am and 2;30pm-5pm. We were wondering if this has been resolved for you or if we can still be of assistance with this. If not, we can schedule a time later this week, or next week. Thank you, Jacob Limas	Add Attachment Public
Jacob Limas	Apr 27, 2023 01:10 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Laurie McCoy	Apr 07, 2023 11:01 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Mary Dycus	Apr 07, 2023 10:33 AM	**This is an email** Thanks! If you all can let me know when you might come, I can block off the exact time on my calendar (this way I don't schedule anything). Warmly,	Add Attachment
Mary Dycus	Apr 07, 2023 10:24 AM	**This is an email** Hi Mary, I am located in WUC 203. Thursday the 13th I am available 9-10am, and 2:30-5pm. My best,	Add Attachment
Mary Dycus	Apr 07, 2023 10:24 AM	**This is an email** Hi there, I am just circling back to ask for help setting up the Student Affairs printers on my Macbook. A support text stopped by two weeks ago and wasn't able to figure it out, but mentioned he would return the following day. Warmly,	Add Attachment