Service Request Ticket - # 80541

Service Request Ticket - # 80541

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Service Request Information

CONTACT	Name	Taylor-Winney, Jennifer	Date	Apr 07, 2023 11:14 AM
	Department	Health & Exercise Science	Phone	88923
	Location		Email	taylorj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20190235 (opens in a new window)	Bldg/Room	RWEC 233
	Service Tag	6J3QPV2	Description	Latitude 7300 i5-8265U 13.3in non-touch Display
	Serial No.	6J3QPV2	Location	Jennifer Taylor-Winney, HEXS TT Assoc. Professor
	CPU	Intel Core i5-8265U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325;
	Wireless NIC	38:00:25:FB:50:86
	AUX NIC	C8:F7:50:E4:B7:E6

TECHS	Submitted by	Tony Benedetti White	Contact	tbenedettiwhite20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Apr 12, 2023 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Apr 12, 2023 10:27 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Apr 12, 2023 10:27 AM	*Dell command update would open loading screen, then disappeared and did not open the rest of the application. USB a/b cable plugged directly into the laptop USB port, directed user to plug it in when they need to use the camera.	Add Attachment
Tony Benedetti White	Apr 12, 2023 09:13 AM	**This is an email** Sorry about that. Yes I will be in my office.	Add Attachment
Tony Benedetti White	Apr 10, 2023 11:13 AM	**This is an email** Hey Jen! We stopped by your office today and you weren't there! Would Wednesday 10-11:30 still work for you?	Add Attachment
Tony Benedetti White	Apr 07, 2023 01:00 PM	**This is an email** I will be in my office 10-11:30 on Monday and Wednesday of next week if that may work.	Add Attachment
Tony Benedetti White	Apr 07, 2023 11:19 AM	**This is an outgoing email** Hi Jennifer, I need some additional information regarding service request #80541 Description: Laptop is not recognizing monitor camera Can you let us know your availability for the next few weekdays so that we can come by and look at your monitor camera? -Tony UCS Tech	Add Attachment Public
Tony Benedetti White	Apr 07, 2023 11:15 AM	Justin says dock probably needs updates	Add Attachment
Tony Benedetti White	Apr 07, 2023 11:14 AM	When connecting USB A/B from monitor to dock the laptop makes the disconnected/reconnected sound every 10 seconds on average. Laptop doesn't show the integrated monitor camera.	Add Attachment