Service Request Ticket - # 80544

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2023 01:20 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20170964[Edit Inv] (opens in a new window) Bldg/Room HL Info Desk
Service Tag Description Apple iPad mini 4 Wi-Fi 128GB - Silver #MK9A2LL/A
Serial No. F9FWD2VUGHKK Location student checkout for CEO/Education & Leadership

CPU A8X chip w/ 64‑bit, M8 motion coprocessor


OS iOS 11 Software

Wireless NIC 34:7C:25:3C:3C:09


Bluetooth NIC 34:7C:25:3C:3C:0A

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Apr 13, 2023 04:31 PM 
Status changed from (1) Pending to (5) Completed
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John Rushing Apr 13, 2023 04:31 PM 
Task reassigned to John Rushing.
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John Rushing Apr 13, 2023 04:30 PM 
Oneal and Jacob returned it to HL.
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John Rushing Apr 13, 2023 04:30 PM 
iPad imaged and on JAMF.
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Lourdes Salazar Apr 07, 2023 01:20 PM 
****This is an email****
Hello,
iPad Mini 20170964[Edit Inv] is giving us 2 error messages 
and won't let anyone sign in.

1. Invalid profile
2. Your credentials are either missing or wrong. 
Try again.

This is an iPad that the library checks out to WOU 
(edTPA) students.

I sent it over to UCS with 2 of your employees.  
Please let me know if you need any other 
information.  Thank you!

Lori

--
Lori Pagel
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