Service Request Ticket - # 80545

Service Request Information

CONTACT Name Taylor, Paula   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 07, 2023 03:03 PM
Department Phone 88303
Location Email taylorp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20221091[Edit Inv] (opens in a new window) Bldg/Room WUC
Service Tag Description Apple 14-inch MacBook Pro: Apple M2 Pro chip with 10-core CPU and 16-core GPU, 512GB SSD - Space Gray #MPHE3LL/A
Serial No. SHXTH9N041W Location Recording Secretary Paula Taylor

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:95:42:70


Bluetooth NIC 5C:E9:1E:95:26:73


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact aramsay21@wou.edu 88925

Tracking

Entered by Date Memo
Adriana Ramsay
Email

Public

Entered by Date Memo
Adriana Ramsay May 04, 2023 03:06 PM
Status changed from (1) Pending to (5) Completed
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Adriana Ramsay May 04, 2023 01:48 PM
****This is Paula email****
Hi Adriana,

Today 2:30 -5:00
Friday not available
Monday all day
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Adriana Ramsay May 04, 2023 01:28 PM
ready to go
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Adriana Ramsay May 04, 2023 01:28 PM
Need to admin right
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Adriana Ramsay May 04, 2023 01:27 PM
reimaged updated
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Adriana Ramsay May 04, 2023 01:27 PM
****This is an email****
Subject:  New laptop 20221091[Edit Inv] and dock 20221176[Edit Inv]  Setup

Hello Paula, 

We have your new laptop 20221091[Edit Inv] and dock 20221176[Edit Inv] ready to be delivered 
and set up.  To prepare, if this delivery is replacing an existing 
station, please ensure that you move all of your files from that machine 
onto your H: drive or otherwise back them up.  Anything left on an old 
machine will not be accessible from your new one.  If you have any 
questions or need help backing up your data, please email me back or call 
our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us 
know your availability for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Public
Adriana Ramsay May 01, 2023 02:08 PM
start reimaged
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Hannah Warner Apr 27, 2023 02:22 PM
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman Apr 07, 2023 04:55 PM
exchanging W#20141171[Edit Inv]
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Hannah Warner Apr 07, 2023 03:03 PM
laptop 20221091[Edit Inv]
dock 20221176[Edit Inv]
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