Status changed from (1) Pending to (5) Completed

Laptop has fine battery now. We just had a ticket come up, 81306 , where we assigned two freedom center laptops to Ana-Malia Fernandez, as well as Aneli Godinez-Martinez. I am beginning to reimage this macbook for reassignment.

Tony sent off laptop yesterday

Battery needs replacement via warranty after opening it up all the way to see that the problem won't get fixed :P

laptop on my desk, began opening it - can't find 
suction cup to get bottom lid off. 

Laptop functions normally otherwise, requiring constant power.

Placed laptop & charger in the "in box".

dropped laptop off w/charger

An officer of the freedom center dropped off the 
mac and designated Ana-Malia Fernandez as the 
person to contact about updates regarding the 
device.

Not much details provided about what happened to 
it, just that it stopped charging suddenly and 
they stopped using it. Tried charging it up front, 
and charging does not increase, though before 
logging in it seems like it is charging. They want 
to know if they will need to pay for battery 
replacement or other replacements.