Service Request Ticket - # 80549

Service Request Information

CONTACT Name Heide, Kathy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 10, 2023 03:20 PM
Department College of Education Phone 88324
Location Email heidek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211305[Edit Inv] (opens in a new window) Bldg/Room RWEC 142
Service Tag Description Dell Latitude 5520 laptop
Serial No. CN0FMTKRWSC0023S00EB Location Carlos Obed Texidor Maldonado

CPU 11th Gen IntelĀ® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:4A:47:45


Wireless NIC 7C:21:4A:CC:46:92


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact 88925

Tracking

Entered by Date Memo
New Equip. Setup
Email

Public

Entered by Date Memo
Tony Benedetti White Aug 04, 2023 12:09 PM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Aug 04, 2023 12:09 PM
set up
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Jack Martinis Aug 03, 2023 12:58 PM
****This is an email****

Good afternoon Richard,

Thank you for reaching out! I can come out tomorrow 
morning. Does that work for you?
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Jack Martinis Aug 03, 2023 11:30 AM
****This is an outgoing email****

Hi Carlos,

I was wondering when would be a good time to install 
your new computer setup. Let me know what works for 
you, 

-Jack Martinis, UCS Tech.
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Jack Martinis Aug 03, 2023 11:29 AM
****This is an email****

Hi Jack,
Here is Carlos' contact information if you'd like to 
reach out to him to meet for his computer setup. 
texidormaldonadoc@mail.wou.edu
Let me know if you have any questions.
Thank you,
Kathy
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Jack Martinis Aug 01, 2023 11:35 AM
****This is an email****

Hi Jack,
I am actually waiting to hear back from him and will 
let you know.
Thank you,
Kathy
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Jack Martinis Aug 01, 2023 11:29 AM
****This is an outgoing email****
Hi Kathy,

Description: W#20211305[Edit Inv] Carlos Obed Texidor 
Maldonado new position hire tenure Track faculty. 

Yes, it would help if he was there. I would need him 
to sign into his own account on his new laptop so I 
can assure everything sync's right, and get his 
input for preferences on things like how his 
monitors / peripherals are arranged. If you like, I 
could possibly set up a time with him directly. I 
don't believe I have his email, however.

-Jack Martinis, UCS Tech.

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Jack Martinis Aug 01, 2023 11:28 AM
****This is an email****

Hi Jack,
You must have super powers...we just assigned him an 
office this week.
RWEC 142
I'm not sure when he will be on campus but I don't 
know if he needs to be there.
Let me know if you have any questions.
Thank you,
Kathy
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Jack Martinis Aug 01, 2023 11:07 AM
****This is an outgoing email****
Hi Kathy,

Description: W#20211305[Edit Inv] Carlos Obed Texidor 
Maldonado new position hire tenure Track faculty. 
charged as GFA per Joanie

I wanted to check in and see if there was a room 
assigned to Carlos yet, or how we will proceed with 
his equipment install. Let me know what works best, 
thank you.

-Jack Martinis, UCS Tech.

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Laurie McCoy May 26, 2023 10:24 AM
Status changed from (1) Pending to (4) On Hold
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Laurie McCoy May 26, 2023 10:23 AM
Gave Carlos a call, he isn't starting until August 1st. He will have an 
office here on the Monmouth campus. He will have us or a supervisor 
call us when he gets assigned an office. I'm gonna put this ticket on 
hold until then. 
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Adriana Ramsay May 25, 2023 01:00 PM
****This is Carlos M email****
Good afternoon Adriana,

Please give me a call when you get a chance at (503) 409-
1906. Thank you!
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Monica Valencia May 22, 2023 11:40 AM
Task reassigned to New Equip. Setup.
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Monica Valencia May 22, 2023 11:40 AM
Status changed from (1) Pending to (4) On Hold
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Adriana Ramsay May 18, 2023 02:07 PM
****This is Kathy email****
Hi Adriana,
We decide where his office will be located. When we know 
where that will be I can
notify you for the set up.
Thank you,
Kathy
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Adriana Ramsay May 18, 2023 01:52 PM
Task reassigned to UCS Tech.
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Adriana Ramsay May 18, 2023 01:52 PM
****This is Kathy email****
Hi Adriana,
We are not sure yet where this faculty's office is going 
to be so can we hold off on the set up for now?
Thank you,
Kathy
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Adriana Ramsay May 18, 2023 01:15 PM
ready to go
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Adriana Ramsay May 18, 2023 01:14 PM
****This is an email****
Subject:  New Dell laptop 20211305[Edit Inv], dock 20211258[Edit Inv], monitor 20211174[Edit Inv] Setup

Hello Kathy, 

We have your new laptop 20211305[Edit Inv], dock 20211258[Edit Inv], monitor 20211174[Edit Inv] ready to 
be delivered and set up.  To prepare, if this delivery is replacing an 
existing station, please ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them up.  Anything left on an 
old machine will not be accessible from your new one.  If you have any 
questions or need help backing up your data, please email me back or call 
our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us 
know your availability for the next few business days so that we can 
schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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John Rushing May 18, 2023 01:04 PM
texidormaldonadoc is Carlos's username
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Adriana Ramsay May 15, 2023 03:52 PM
Reimaged updated
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Adriana Ramsay May 15, 2023 03:26 PM
Can I add Carlos M. I  don't know Carlos's admin right 
name? if you know Carlos M the admin right name.
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Adriana Ramsay May 15, 2023 03:18 PM
I need to know the admin right name for Carlos 
Maldonado
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Hannah Warner May 15, 2023 01:37 PM
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman Apr 10, 2023 04:28 PM
inv# 2022-0747
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Hannah Warner Apr 10, 2023 03:38 PM
Status changed from (5) Completed to (1) Pending
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Hannah Warner Apr 10, 2023 03:22 PM
Status changed from (1) Pending to (5) Completed
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Hannah Warner Apr 10, 2023 03:20 PM
Dell laptop 20211305[Edit Inv]
dock 20211258[Edit Inv]
monitor 20211174[Edit Inv]
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