Service Request Ticket

Service Request Information

CONTACT	Name	Acosta, Ivan	Date	Apr 12, 2023 01:36 PM
	Department	Admissions Office	Phone	89532
	Location		Email	acostai@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160246 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MS70WLDV30	Location	PDR
	CPU	intel Core i5(2.5GHz Dual-core
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715; NVivo 11 for Mac Full License from VISA2016005878 NOV2016;
	Wired NIC	38:C9:86:5A:ED:D0
	Wireless NIC	24:F0:94:E7:71:BC
	Bluetooth NIC	24:F0:94:E7:71:BD

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Lauryn Aronson	Apr 17, 2023 08:28 AM	Task reassigned to Self Resolved.	Add Attachment
Lauryn Aronson	Apr 17, 2023 08:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Apr 17, 2023 08:28 AM	returned.	Add Attachment
Laurie McCoy	Apr 12, 2023 01:38 PM	Was Inventory updated: Yes	Add Attachment Public
Laurie McCoy	Apr 12, 2023 01:38 PM	Was this added to Loaners-n-Checkouts app: Yes	Add Attachment Public
Laurie McCoy	Apr 12, 2023 01:36 PM	See SR #80499	Add Attachment