Service Request Ticket

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Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Apr 13, 2023 08:47 AM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150025 (opens in a new window)	Bldg/Room	ITC 206
	Service Tag		Description	Apple iMac 27-inch #Z0QW
	Serial No.	D25Q7072FY13	Location	Jen Bracy- replaced with 20240412
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	Office for MAC from VISA2015004715, Adobe CC2015(named user) match Full MAC suite like ITC210;
	Wired NIC	98:5A:EB:E4:49:AB
	Wireless NIC	AC:29:3A:9E:B6:09
	Bluetooth NIC	AC:29:3A:9E:B6:0A

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	May 31, 2023 03:46 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 31, 2023 03:46 PM	This is also a repeat ticket with 80516	Add Attachment
Jacob Limas	May 31, 2023 03:46 PM	Justin let her know that we can't do anything about the printing because we would have to change the network from how they wanted it.	Add Attachment
Jacob Limas	May 02, 2023 04:46 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 21, 2023 02:55 PM	**This is an email** Hey Jen, We pushed a fix on the mac mini's recently, so it should be good to go now. I was wondering if you have noticed any of the computers restarting this week. I was also wondering if anyone helped you with the printer issues. I saw that there was a request for it, I should be able to help if you have let me know your availability next week. Please let me know. Thank you, Jacob Limas UCS Tech	Add Attachment
Monica Valencia	Apr 18, 2023 12:05 PM	This email is the same as 80516	Add Attachment
Cadance Bunch	Apr 13, 2023 09:13 AM	**This is an email** Kandinski [WOU # 20120612]printing in ITC210... probably a network or software update problem. I tried restarting the printer and the system already.	Add Attachment
Cadance Bunch	Apr 13, 2023 08:48 AM	**This is an email** I am still looking to resolve this issue... It apparently also applies to the inkjet we call "Kandinski" in ITC210. Screen shot of error message attached. My time is quite limited on campus, so I freely give you permission to access my computer and work on this when I am not here.	Add Attachment Screen Shot 2023-04-13 at 8.40.10 AM.png
Cadance Bunch	Apr 13, 2023 08:47 AM	**This is an email** I occasionally need to print from my office (ITC206D) to my classroom (ITC210). Today I cannot, no matter what I try. I'm on computer #20150025 and trying to print to the HOOD-Lab-ITC BW (or same printer in color, not working either). The printer either appears paused or has the black triangle alert symbol beside it in the printer menu. If I resume it seems to process it but never completes sending it. In the system preferences / printers dialog box all appears ok. A couple of screenshots are attached to show what I'm seeing.	Add Attachment