Service Request Ticket

Service Request Information

CONTACT	Name	Kenfield, Yuliana	Date	Apr 13, 2023 09:58 AM
	Department	Education & Leadership	Phone	89717
	Location		Email	kenfieldy@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20191092 (opens in a new window)	Bldg/Room	RWEC 221
	Service Tag	BXTQNW2	Description	Dell Latitude 5300 laptop(i7-8665U, 4core 1.9GHz)
	Serial No.	BXTQNW2	Location	Kenfield, Yuliana
	CPU	Intel Core i7-8650U(Quad Core, 8M Cache, 1.9GHz,15W)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2019009325; Monoprice Slect Sereis USB-C to VGA Adapter #12910 VISA2019011164;
	Wired NIC	2C:EA:7F:25:20:D5
	Wireless NIC	74:D8:3E:18:92:BE

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Apr 28, 2023 09:00 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Apr 28, 2023 09:00 AM	Task reassigned to Laurie McCoy.	Add Attachment
Lourdes Salazar	Apr 25, 2023 08:32 AM	user picked up the computer today.	Add Attachment
John Rushing	Apr 17, 2023 10:52 AM	Replaced the board and the system now boots to Windows OS.	Add Attachment
John Rushing	Apr 17, 2023 10:52 AM	Motherboard arrived.	Add Attachment
John Rushing	Apr 13, 2023 02:14 PM	Dell Dispatch request SR166206462. Ordered a new motherboard.	Add Attachment
John Rushing	Apr 13, 2023 01:55 PM	We have tired the following; removed the battery and waited for 30 minutes, tried powering the laptop on without the battery, removing and re-seating the RAM, as well as the NVMe hard drive.	Add Attachment
John Rushing	Apr 13, 2023 01:55 PM	The laptop stops responding after displaying the Dell startup logo. Pressing the F2 and F12 key will not bring up the BIOS setup or the boot load menu. So we are unable to access the BIOS, the OS, or Diagnostics.	Add Attachment
Cadance Bunch	Apr 13, 2023 09:58 AM	Phone # 505 203 7330 John is working on it currently	Add Attachment