Service Request Ticket - # 80560

Service Request Information

CONTACT Name Dowhower, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 14, 2023 12:07 PM
Department Health & Exercise Science Phone 89042
Location Email dowhowerd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200136[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 16-inch MacBook Pro with Touch Bar: 2.6GHz 6-core 9th-generation Intel Core i7 processor, 512GB - Space Gray #MVVJ2LL/A
Serial No. SC02D9ASYMD6M Location parts pile

CPU Unknown


OS Unknown Software

Wireless NIC 14:7D:DA:69:F8:AC


Bluetooth NIC 14:7D:DA:63:4A:C0


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact rmartinis22@wou.edu 88925

Tracking

Entered by Date Memo
Jack Martinis
Email

Public

Entered by Date Memo
Jack Martinis Jun 28, 2023 03:42 PM
Status changed from (1) Pending to (5) Completed
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Jack Martinis Jun 28, 2023 03:42 PM
Task reassigned to Jack Martinis.
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Jack Martinis Jun 28, 2023 03:42 PM
Daniel came in today around 2:30 and we were able to 
successfully install STATA 18 on his device, putting 
in the right access codes and what not - it appeared 
to be fully activated. Finished!
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Jack Martinis Jun 28, 2023 11:41 AM
****This is an outgoing email****
Hi Daniel,

Description: install Stata renewal to Dan Dowhower 
W#20200136[Edit Inv]


Yes, I believe 3 would be a great time to come in, I 
should be all wrapped up with that equipment pick up 
by then!

-Thanks
-Jack Martinis, UCS Tech.
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Jack Martinis Jun 28, 2023 11:40 AM
****This is an email****

Jack, 

Does 3 work?  I have a 530 meeting in Salem. 

Thoughts?
Dan
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Jack Martinis Jun 28, 2023 09:56 AM
****This is an outgoing email****
Hi Daniel,

I take my lunch from 12pm to 1pm, and I have an 
equipment pickup today @ 1:30pm. Would some time 
before or after these work for you? There should 
also be someone else here that could assist update 
STATA for you if I'm not around when you come into 
UCS. 

-Thanks
-Jack Martinis, UCS Tech.
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Jack Martinis Jun 28, 2023 09:02 AM
****This is an email****

Good Morning!

Would it be possible to swing by this afternoon to 
have my STATA updated?  Today is Wednesday, June 
28th. 

Thanks in advance!!!

Cheers,
Dan
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Jack Martinis Jun 26, 2023 02:39 PM
****This is an outgoing email****
Hi Daniel,

I need some additional information regarding service 
request #80560

Description: install Stata renewal to Dan Dowhower 
W#20200136[Edit Inv]


When would you be available to bring your laptop in 
so we can install this software on it?

Thank you,
-Jack Martinis
-UCS Tech.
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Sam Sevugan Jun 08, 2023 12:36 PM
To clarify: The email update from June 02, 2023 
was not for this ticket, it was an error that 
should be ignored. Currently still haven't heard 
from Daniel Dowhower, so I think we are still 
waiting for contact from him. 
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Sam Sevugan Jun 02, 2023 03:27 PM
the previous email should be discarded 
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Sam Sevugan Jun 02, 2023 02:54 PM
****This is an email****
ello! Thank you very much for installing this. 
Most of the computers in the room are running it 
perfectly, but a few seem to have an older version 
of the Photoshop Beta which doesn't include the 
Generative Fill function we're using. Would it be 
possible to try updating those again, or 
troubleshooting the installation? A few that are 
impacted are WOU # 20211108[Edit Inv], 20211107[Edit Inv],  and 
20211103[Edit Inv]. Thank you.
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Lauryn Aronson Jun 01, 2023 08:17 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Jun 01, 2023 08:17 AM
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Jun 01, 2023 08:17 AM
changing status to pending so this doesn't get lost in the waiting for contact section
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Lauryn Aronson May 22, 2023 10:11 AM
Task reassigned to Lauryn Aronson.
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Lauryn Aronson May 22, 2023 10:11 AM
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson May 22, 2023 10:11 AM
****This is an outgoing email****
Hi Daniel,

I need some additional information regarding service request #80560

Description: install Stata renewal to Dan Dowhower W#20200136[Edit Inv]

When would you be available to bring your laptop in so we can install this software on it?

Thank you,

Lauryn Aronson
UCS Tech.
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John Rushing May 08, 2023 09:22 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Apr 28, 2023 03:43 PM
he received a free upgrade to STATA 18.  It is on 
the T Drive
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Joanie Kinnaman Apr 14, 2023 12:09 PM
T: Drive
Stata, STATA_17, STATA_SE_17_Dan Dowhower 3.31.2023
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Joanie Kinnaman Apr 14, 2023 12:07 PM
on T: Drive
file name:  Stata_SE_17_dan dowhower 3.31.2023
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