Updated inventory for it

I returned the laptop to her, but she wanted to wait 
on the loaner for 30 minutes. I will complete the 
ticket when she returns the loaner.

She emailed me after work, so I forgot to put it in 
the ticket.

****This is an outgooing email****
Yep that works! 

****This is an outgoing email****
Hi Dominique,

I need some additional information regarding 
service request #80561

Description: Mac book was not working properly 
then didn't start

Your laptop screen has been fixed! You can come 
pick it up and return your loaner to UCS at the 
south ITC 009 or we could deliver it to you and 
pick the loaner up then. Please let us know what 
you would like to do. If you would like us to 
deliver it, let us know your availability and 
where you will be this week. For your loaner, make 
sure you back up anything you have saved on your 
loaner onto your H Drive before you return it, We 
can help with that if you need! Feel free to reach 
out with any additional questions as well.

-Tony Benedetti White

Task reassigned to UCS Tech.

The cost was covered under her warranty.

Laptop shipping back to Apple.

Task reassigned to Tony Benedetti White.

Giving loaner 20210883

****This is an email****
Will I also be getting a loaner to use in the 
interim? 

****This is an email****
Would you like me to meet you at AD 311 or at the 
rogue room in the wuc?

****This is an outgoing email****
Hi Dominique,

I need some additional information regarding service 
request #80561

Description: Mac book was not working properly then 
didn't start

We were able to start your computer, but it looks 
like you have a crack in your screen. We'll have to 
send it in to Apple to be repaired. When would be a 
good time to meet with you so that you can back up 
your data just in case?
-Tony
UCS Technical Support

hmmmmmmmmmmmmmmmmmmmmmmmmmm

computer turned on immediately for me, but it is super duper glitchy. after a minute or so the screen went black except for a green line across it. i powered it off, and it wouldn't turn back on until i shut and reopened the lid. 

signed in, screen shut off after maybe 30 seconds, closed and reopened the lid, the screen turned back on, and i was still logged in. must be a screen issue. 

now it's shutting off after a few seconds lol. will google things and talk to john.

(user will be in rogue room for the rest of the day)

****This is an email****
When starting my MAC book up this morning the 
screen has odd lines across it and is flashing. 
I’ve shut down and restarted a few times and it’s 
not getting better.
Now the computer will not even start.