Service Request Ticket - # 80569

Service Request Information

CONTACT Name Keen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2023 03:28 PM
Department College of Education Phone 88052
Location Email keenj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20221165[Edit Inv] (opens in a new window) Bldg/Room RWEC 131
Service Tag Description Apple 14-inch MacBook Pro, Apple M2 Pro Chip with 10-core CPU & 16-core GPU, 512GB SSD-Space Gray #MPHE3LL/A
Serial No. QWDCVVNHJ0 Location Anne Delbridge

CPU Unknown


OS Unknown Software

Wireless NIC 5C:E9:1E:B7:B5:58


Bluetooth NIC 5C:E9:1E:B2:AF:BC


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel May 30, 2023 03:29 PM
Status changed from (1) Pending to (5) Completed
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Oneil Miguel May 30, 2023 03:29 PM
Setup has been delivered.
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Jacob Limas May 30, 2023 08:05 AM
Task reassigned to Oneil Miguel.
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Jacob Limas May 30, 2023 08:05 AM
It's a normal setup with an Apple computer.
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Jacob Limas May 26, 2023 03:18 PM
Her office is in RWEC 131
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Jacob Limas May 26, 2023 03:18 PM
****This is an email****
Would Tuesday 5/30 at 2:00 work for you?
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Jacob Limas May 17, 2023 01:24 PM
They want to come in the first week of June. So I'll 
help them that week.
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Joanie Kinnaman May 17, 2023 01:18 PM
Priority changed from (2) High Priority to (3) Priority.
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Joanie Kinnaman May 17, 2023 01:18 PM
I was unaware that she was coming in the Fall ?
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Jacob Limas May 12, 2023 01:47 PM
If she's coming in the fall then is there a reason 
why this request is a high priority?
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Jacob Limas May 12, 2023 01:15 PM
****This is an email****
Hi Jacob,

That's great news! I am assuming it already comes 
with the Microsoft Office suite installed? I would 
love to also have Adobe Pro and Camtasia if those 
are available. I am starting my full time position 
in the fall and am not teaching on campus this 
quarter but I can come to campus to pick up my 
computer when it is ready. My office will be in 
the Woodcock education building and I will let you 
know the office number.

Thank you,

Annie
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Jacob Limas May 10, 2023 04:29 PM
****This is an email****
Hey Annie,

We got the new computer all set up for you. I 
wanted to know if there was any additional 
software you would like. If not, then we can set 
up a time later this week to get you all set up. 
Could I also have your building name and room 
number?

Thank you,

Jacob Limas
UCS Tech
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Jacob Limas May 10, 2023 04:08 PM
This setup is ready. I'll send an email
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Jacob Limas May 10, 2023 03:59 PM
Task reassigned to Jacob Limas.
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Joanie Kinnaman May 10, 2023 11:38 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman May 09, 2023 04:44 PM
do we have an update for setup?
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Joanie Kinnaman Apr 28, 2023 01:17 PM
Andriana,
I have pulled all new equipment for this.
laptop 20221165[Edit Inv] (same new computer as before)
dock 20221093[Edit Inv]
monitor 20211189[Edit Inv]
invoice # 2022-0768
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Adriana Ramsay Apr 27, 2023 01:04 PM
****This is Jennifer email****
Good Morning Adriana,

Please know that I have contacted Nathan Sauer and Joanie Kinnamon 
this morning and per the Dean's request we will be ordering a 
brand new computer/set up for Anne Delbridge.
So, the "GFA" computer you currently have will not be the one we 
are to receive.

Thank you.
Jenn 
--
Jennifer Keen
COE-Dean's Office
Western Oregon University
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Joanie Kinnaman Apr 25, 2023 10:56 AM
monitor updated to 20211189[Edit Inv]
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Adriana Ramsay Apr 24, 2023 03:56 PM
****This is an email****
Subject:  New laptop 20221165[Edit Inv], dock 20221093[Edit Inv], monitor 20200325[Edit Inv] Setup

Hello Jennifer, 

We have your new laptop 20221165[Edit Inv], dock 20221093[Edit Inv], monitor 20200325[Edit Inv] ready to be 
delivered and set up.  To prepare, if this delivery is replacing an existing 
station, please ensure that you move all of your files from that machine onto 
your H: drive or otherwise back them up.  Anything left on an old machine will 
not be accessible from your new one.  If you have any questions or need help 
backing up your data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know 
your availability for the next few business days so that we can schedule a time 
to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Adriana Ramsay Apr 24, 2023 03:43 PM
need to admin right 
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Adriana Ramsay Apr 24, 2023 03:41 PM
Ready to go
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Adriana Ramsay Apr 24, 2023 03:40 PM
Imaged Updated
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Adriana Ramsay Apr 24, 2023 01:08 PM
Task reassigned to Adriana Ramsay.
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Michael Volkmann Apr 18, 2023 04:23 PM
Task reassigned to New Equip. Setup.
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Joanie Kinnaman Apr 18, 2023 03:37 PM
Jennifer Keen is the contact, since Anne Delbridge 
is not in the system yet.  inv#2022-0768
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Joanie Kinnaman Apr 18, 2023 03:28 PM
laptop 20221165[Edit Inv]
dock 20221093[Edit Inv]
monitor 20200325[Edit Inv]
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