Service Request Ticket - # 80570

Service Request Information

CONTACT Name Roberts, Janet   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 18, 2023 03:50 PM
Department Education & Leadership Phone 88446
Location Email robertsjl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20210777[Edit Inv] (opens in a new window) Bldg/Room RWEC 231
Service Tag J79XTG3 Description Dell Latitude 5520
Serial No. CN0Y5H5JWSC001C7000B Location Janet Roberts

CPU 11th Generation Intel Core i5-1135G7 (4core)


OS Unknown Software

Wired NIC B4:45:06:4F:B6:4D


Wireless NIC D4:54:8B:C0:5D:B9

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Apr 20, 2023 02:08 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Jacob Limas Apr 20, 2023 02:08 PM 
Set everything up for her and she brought back the 
desktop 20161028[Edit Inv]
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Oneil Miguel Apr 20, 2023 02:04 PM 
Task reassigned to Jacob Limas.
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Oneil Miguel Apr 20, 2023 01:58 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Oneil Miguel Apr 20, 2023 01:58 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Oneil Miguel Apr 20, 2023 01:58 PM 
Setup complete. Will update inventory.
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Jacob Limas Apr 20, 2023 12:41 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Apr 20, 2023 12:41 PM 
Status changed from (7) Waiting for Contact to (1) Pending
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Lauryn Aronson Apr 20, 2023 10:07 AM 
placing computer, etc. in back on shelves
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Lauryn Aronson Apr 20, 2023 10:07 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Apr 20, 2023 10:07 AM 
****This is an outgoing email****
Hi, Janet,

I need some additional information regarding service request #80570

Description: set up 20210777[Edit Inv] GFA replacing 20160128[Edit Inv]

Your computer and equipment are ready to be picked up or dropped off. Which would you prefer, and when are you available?

Additionally, do you need any specialty software? And are you the only person who will need admin rights on this computer?

Thank you,

Lauryn Aronson
UCS Tech.
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Lauryn Aronson Apr 20, 2023 09:42 AM 
updated and admin added. will email when i get back from a task
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Lauryn Aronson Apr 20, 2023 09:12 AM 
computer was already imaged. working on updates at my desk.
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Lauryn Aronson Apr 20, 2023 09:12 AM 
Task reassigned to Lauryn Aronson.
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Monica Valencia Apr 20, 2023 09:05 AM 
Priority changed from (3) Priority to (1) Highest Priority.
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Joanie Kinnaman Apr 18, 2023 04:07 PM 
inv#2022-0769
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Joanie Kinnaman Apr 18, 2023 03:50 PM 
laptop 20210777[Edit Inv]
dock 20211261[Edit Inv]
monitor 20211178[Edit Inv]
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