Service Request Ticket - # 80572

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 19, 2023 10:55 AM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211306[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag Description Dell Latitude 5520 laptop
Serial No. CN0FMTKRWSC0023S00C9 Location Ivette Guevara

CPU 11th Gen IntelĀ® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:4A:53:F5


Wireless NIC 7C:21:4A:CB:F0:BB


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 18, 2023 01:57 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 18, 2023 01:57 PM
Finished her setup. Made sure she could connect to 
everything.
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Jacob Limas May 17, 2023 02:54 PM
Doing her setup at 12:30 tomorrow.
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Jacob Limas May 17, 2023 02:48 PM
****This is an email****
Thank you for letting me know! If you all have 
availability tomorrow that would work great. 
Otherwise, next Tuesday would work between 10am-
1pm.

Tomorrow, I am available between 11am-2:30pm. 

Let me know if any of those times work for you.
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Jacob Limas May 17, 2023 02:48 PM
Gave her admin rights.
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Jacob Limas May 16, 2023 12:05 PM
Her email is guevarai@mail.wou.edu
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Jacob Limas May 15, 2023 04:50 PM
Sent an email to help Ivette out with the setup
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Jacob Limas May 15, 2023 04:39 PM
Task reassigned to Jacob Limas.
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Jacob Limas May 15, 2023 04:39 PM
Task reassigned to Jacob Limas.
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Jacob Limas May 15, 2023 04:39 PM
I'll send an email.
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Lauryn Aronson Apr 25, 2023 11:48 AM
Status changed from (1) Pending to (4) On Hold
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Jacob Limas Apr 24, 2023 04:51 PM
Ikaika said she doesn't start until May 15th, so we 
are going to be waiting a while for the admin 
rights.
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Jacob Limas Apr 21, 2023 12:48 PM
The computer is reimaged, just waiting on admin 
rights.
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Jacob Limas Apr 21, 2023 12:48 PM
****This is an email****
Hey Ikaika,

We have Ivette Guevara, and Harumy Concepcion's 
laptops almost ready to go. I was wondering if 
they had a work email yet because we couldn't find 
them in the AD system. They usually have to finish 
all their HR paperwork before we can add them to 
AD. We won't be able to give them admin rights 
until then, so please let me know once they 
finish.

Thank you,

Jacob Limas
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Monica Valencia Apr 20, 2023 08:24 AM
Task reassigned to New Equip. Setup.
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Hannah Warner Apr 19, 2023 10:55 AM
monitor 20211173[Edit Inv]
monitor 20211177[Edit Inv]
laptop 20211306[Edit Inv]
dock 20211263[Edit Inv]
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