Service Request Ticket - # 80573

Service Request Ticket - # 80573

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Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Apr 19, 2023 11:14 AM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211303 (opens in a new window)	Bldg/Room	TODD
	Service Tag		Description	Dell Latitude 5520 laptop
	Serial No.	CN0FMTKRWSC0023S00CQ	Location	Harumy Concepcion
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:55:7B
	Wireless NIC	7C:21:4A:CD:23:55

TECHS	Submitted by	Hannah Warner	Contact	hwarner18@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Apr 27, 2023 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Apr 27, 2023 04:50 PM	We gave her the monitors, but she had 20190375 and 20201023. She wanted those ones, so we let Robyn take them. She also had dock 20200462, which is going to Robyn.	Add Attachment
Jacob Limas	Apr 26, 2023 04:01 PM	**This is an email** That would be great, thank you! I will be available at 2:30 tomorrow.	Add Attachment
Jacob Limas	Apr 26, 2023 04:01 PM	She wanted Branagh ERS, but I found out it's from a third party.	Add Attachment
Lauryn Aronson	Apr 25, 2023 11:48 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 24, 2023 04:49 PM	**This is an email** Hey Harumy, We finished imaging your computer. Was there any software you wanted to add before we do the setup? Also is there any time you are available this week? Thank you, Jacob LimasUCS Tech	Add Attachment
Jacob Limas	Apr 21, 2023 12:48 PM	The computer is reimaged, just waiting on admin rights.	Add Attachment
Jacob Limas	Apr 21, 2023 12:48 PM	**This is an email** Hey Ikaika, We have Ivette Guevara, and Harumy Concepcion's laptops almost ready to go. I was wondering if they had a work email yet because we couldn't find them in the AD system. They usually have to finish all their HR paperwork before we can add them to AD. We won't be able to give them admin rights until then, so please let me know once they finish. Thank you, Jacob Limas	Add Attachment
Lauryn Aronson	Apr 20, 2023 10:37 AM	i think monica is imaging this on the counter	Add Attachment
Monica Valencia	Apr 20, 2023 08:24 AM	Task reassigned to New Equip. Setup.	Add Attachment
Joanie Kinnaman	Apr 19, 2023 02:50 PM	inv# 2022-0774	Add Attachment
Hannah Warner	Apr 19, 2023 11:14 AM	monitor 20210551 monitor 20211184 dock 20211262 laptop 20211303	Add Attachment