Service Request Ticket

Service Request Information

CONTACT	Name	Boytz, Alyson	Date	Apr 19, 2023 12:21 PM
	Department	Athletics	Phone
	Location		Email	boytza@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200267 (opens in a new window)	Bldg/Room	NPE 215
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
	Serial No.	SC02DM0XEP3YV	Location	Alyson Boytz
	CPU	1.4GHz quadcore 8thgeneration Intel Core i5
	OS	Unknown	Software
	Wireless NIC	14:7D:DA:99:C1:CE
	Bluetooth NIC	08:F8:BC:77:D3:6B

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Apr 24, 2023 02:40 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Justin Cope	Apr 24, 2023 02:40 PM	Task reassigned to Justin Cope.	Add Attachment
Sam Sevugan	Apr 24, 2023 12:58 PM	She says she did a restart and her device has reverted to normal, she is good to go and does not require a loaner anymore.	Add Attachment
Lauryn Aronson	Apr 20, 2023 11:27 AM	80580 loaner 20190855	Add Attachment
Cadance Bunch	Apr 20, 2023 11:17 AM	Called again and connection issue is still happening	Add Attachment
Justin Cope	Apr 19, 2023 02:59 PM	checked it out and the web browsers only dont work on her profile for some reason. works perfectly fine on admin	Add Attachment
Mary Dycus	Apr 19, 2023 12:21 PM	Issues started after updating computer sometime last week. When user tries to access ArbiterSports.com user receives error message that says, 'Connection not private'. During our phone call I had user try GO.com and that worked. User did not receive error message when using another browser such as Firefox. After restarting computer I had user try accessing sites again via Chrome and the error message 'Site Can Not Be Reached Took Too Long To Respond' pops up. This message was received for Chrome, Firefox, and Safari.	Add Attachment