Service Request Ticket

Service Request Information

CONTACT	Name	Otto, Jenna	Date	Apr 19, 2023 02:23 PM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	ottoj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Scanner	Edit WOU #	20200615 (opens in a new window)	Bldg/Room	RWEC 239
	Service Tag		Description	Brother ADS-2800W ImageCenter Wireless Desktop Scanner
	Serial No.	U64278L0G397400	Location	Jenna Otto

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Apr 28, 2023 01:41 PM	Also I changed the settings to ask where to save after scanning, and I defaulted all the scans to her desktop scan, before it was going to pictures/controlcenter4/scans.	Add Attachment
Jacob Limas	Apr 28, 2023 01:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Apr 28, 2023 01:29 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 28, 2023 01:29 PM	Her old scanner didn't work so I'm putting it in pdr. I got the new scanner working.	Add Attachment
Lourdes Salazar	Apr 19, 2023 02:23 PM	**This is an email** I am in RWEC 239 and am in the office most days/times. The old one stops working randomly. Usually if I unplug it and restart my computer and plug it back in, it will fix the problem, but it is a time consuming process and it happens several times a month. This time, i can not get it to work after going through the process and I was given a newer scanner that I can use. Thanks, Jenna	Add Attachment
Lourdes Salazar	Apr 19, 2023 02:23 PM	**This is an email** Hello, I need help with setting up a new (to me) scanner - OR help in "fixing" my old one. My computer # is 20160129 and the new scanner is #20200615. My old scanner is 20110705. Thanks, Jenna	Add Attachment