Service Request Ticket - # 80584

Service Request Ticket - # 80584

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Service Request Information

CONTACT	Name	Gormally, Keegan	Date	Apr 21, 2023 01:33 PM
	Department	Student Success & Advising Office	Phone	88083
	Location		Email	gormallyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211308 (opens in a new window)	Bldg/Room	SAC 133
	Service Tag	6170JL3	Description	Dell Latitude 5520 laptop
	Serial No.	CN0FMTKRWSC0023S00DH	Location	Alyssa Nafziger
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:55:75
	Wireless NIC	7C:21:4A:CC:1B:2C

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Apr 28, 2023 10:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Apr 28, 2023 10:43 AM	Me and Tony delivered the equipment and got it set up. He already had two monitors on a special monitor stand and didn't want the new one. I put the new one in the monitor rack in the back hall and updated that in inventory.	Add Attachment
Jacob Limas	Apr 25, 2023 04:59 PM	Task reassigned to Laurie McCoy.	Add Attachment
Jacob Limas	Apr 25, 2023 04:59 PM	He said 10 am works for him. I ask Tony and Laurie to take care of it.	Add Attachment
Jacob Limas	Apr 25, 2023 04:58 PM	**This is an email** Hi Jacob, Sounds good. I will likely need a few days to get everything saved, now that I think about it. How about Friday morning this week (April 28th)? Best, Keegan	Add Attachment
Lauryn Aronson	Apr 25, 2023 11:47 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 24, 2023 04:32 PM	**This is an email** Hey Keegan, We got the new computer ready for you. If you have time this week, we can head to your office and set you up. Please let me know when you're available. Also, add everything you want to keep on that computer to the H drive so you don't lose anything. Thank you, Jacob Limas	Add Attachment
Jacob Limas	Apr 24, 2023 04:32 PM	It's finished imaging, and I gave him admin rights.	Add Attachment
Jacob Limas	Apr 21, 2023 03:33 PM	**This is an email** Hey Keegan, We got the loaner ready for you. Was there any specific software that you wanted to be installed? Did you want to pick it up or did you want us to set it up for you? Also, make sure you put your stuff in your H drive so you don't lose any files you want to keep. Thank you, Jacob LimasUCS Tech	Add Attachment
Jacob Limas	Apr 21, 2023 02:49 PM	We are preparing a loaner for them. They said they will call back at 3	Add Attachment
Joanie Kinnaman	Apr 21, 2023 01:46 PM	inv#2022-0779	Add Attachment
Joanie Kinnaman	Apr 21, 2023 01:33 PM	laptop 20211308 dock 20211265 Monitor 20210932	Add Attachment