Service Request Ticket - # 80595

Service Request Information

CONTACT Name McMullen, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 25, 2023 09:29 AM
Department Phone
Location Email mcmullenja@mail.wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20180303[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag DV8LSQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. DV8LSQ2 Location PDR

CPU Unknown


OS Unknown Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; TRANSFERRED to W#20180303 on SR#69104 and deserialized on W#20140019-Adobe CC 201* serialized desktop;

Wired NIC E4:B9:7A:1C:3B:73


Wireless NIC 3C:6A:A7:FE:D7:29


Bluetooth NIC 3C:6A:A7:FE:D7:2D


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 19, 2023 04:04 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 19, 2023 03:59 PM
Status changed from (4) On Hold to (1) Pending
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Jacob Limas May 19, 2023 03:59 PM
Status changed from (4) On Hold to (1) Pending
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Jacob Limas May 19, 2023 03:59 PM
They said to recycle the computer. Have to check 
with Jazming to make sure
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Laurie McCoy May 16, 2023 11:05 AM
Status changed from (1) Pending to (4) On Hold
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Joanie Kinnaman Apr 28, 2023 03:21 PM
reaching out to my Dell rep to find out the cost of 
replacing the keyboard
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John Rushing Apr 26, 2023 08:20 AM
The laptop W20180303 is out of warranty so we are unable to order parts through our warranty process.  We would need to get the part number off the keyboard and see if Joanie can contact her Dell rep and get a price quote.  Then we would need to get approval from the department along with an index to charge for the part.
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Sam Sevugan Apr 25, 2023 02:37 PM
****This is an email****
The number is 20180303[Edit Inv]. The key was already broken 
when the laptop was issued to me in August (the 
key is loose), and it has gotten less responsive 
over time. 
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Lourdes Salazar Apr 25, 2023 09:29 AM
****This is an email****
Hi Jennifer,

Can we get the WOU number on the laptop? Did 
something fall on it or did it just stop working?



Best,

Lourdes

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Lourdes Salazar Apr 25, 2023 09:29 AM
****This is an email****
The Ctrl key on my laptop is broken. I can still 
get it to work, but it's not very responsive and I 
have to push it just right. Can I set up an 
appointment to bring it in to be repaired? If it 
is expected to take more than a few hours, I will 
need to figure out a loaner laptop. If it can be 
done quickly, I can drop it off on Friday morning 
at 8:00 am.

Jennifer McMullen | she/her/ella
Assessment Specialist | Bilingual Spanish
THE RESEARCH INSTITUTE | Center on Early Learning 
& Youth Development | 503.751.4004
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