Service Request Ticket - # 80606

Service Request Information

CONTACT Name Camacho, Bertha   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 27, 2023 10:12 AM
Department The Research Institute Phone 89335
Location Email camachob@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact aramsay21@wou.edu 88925

Tracking

Entered by Date Memo
Adriana Ramsay
Email

Public

Entered by Date Memo
Lourdes Salazar May 24, 2023 04:29 PM
Status changed from (1) Pending to (5) Completed
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Lourdes Salazar May 24, 2023 04:29 PM
Bertha picked this all up today! 
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Joanie Kinnaman May 04, 2023 01:17 PM
I also put the wireless keyboard/mouse on the shelf 
too.
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Joanie Kinnaman May 04, 2023 01:10 PM
I also have headphones that they ordered with this 
setup.  I am putting them on the shelf with 
everything else
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Adriana Ramsay May 01, 2023 01:48 PM
****This is an email****
Subject:  New laptop 20211311, laptop 20211309, monitor 
20211183,monitor 20211179, dock 20211267, dock 20211264 Setup

Hello Bertha, 

We have your new laptop 20211311, laptop 20211309, monitor 
20211183,monitor 20211179, dock 20211267, dock 20211264 ready to be 
delivered and set up.  To prepare, if this delivery is replacing an 
existing station, please ensure that you move all of your files from 
that machine onto your H: drive or otherwise back them up.  Anything 
left on an old machine will not be accessible from your new one.  If 
you have any questions or need help backing up your data, please email 
me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let 
us know your availability for the next few business days so that we 
can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Public
Adriana Ramsay May 01, 2023 01:45 PM
ready to go
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Adriana Ramsay May 01, 2023 01:45 PM
reimaged updated
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Joanie Kinnaman Apr 28, 2023 12:28 PM
They also purchased 2 qty Logitech MK540 wireless 
Keyboard and mouse combos
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Joanie Kinnaman Apr 28, 2023 12:22 PM
inv#2022-0809
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Adriana Ramsay Apr 27, 2023 01:22 PM
start reimaged
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Hannah Warner Apr 27, 2023 01:20 PM
Task reassigned to Adriana Ramsay.
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Hannah Warner Apr 27, 2023 10:12 AM
laptop 20211311[Edit Inv]
laptop 20211309[Edit Inv]
monitor 20211183[Edit Inv]
monitor 20211179[Edit Inv]
dock 20211267[Edit Inv]
dock 20211264[Edit Inv]
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