Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Apr 28, 2023 09:50 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20210886 (opens in a new window)	Bldg/Room	WEL 210I
	Service Tag		Description	Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
	Serial No.	SFVFGX1HQQ05N	Location	Chelsee Blatner (stored in Chelsee's Office 12/23)
	CPU	M1 Pro with 8c CPU, 14 GPU
	OS	Unknown	Software
	Wireless NIC	B0:BE:83:53:8F:1E
	Bluetooth NIC	B0:BE:83:4C:2D:24

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	May 08, 2023 04:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	May 08, 2023 04:50 PM	They picked it up	Add Attachment
Jacob Limas	May 03, 2023 04:21 PM	I sent an email to pick it up and will put it in the front.	Add Attachment
Jacob Limas	May 03, 2023 04:18 PM	Nvm, it's not GFA	Add Attachment
Jacob Limas	May 03, 2023 03:57 PM	I finished it. I need to ask John about next steps	Add Attachment
John Rushing	May 01, 2023 10:44 AM	You can image it now, I talked to her. Since the user is gone she said we would do it right away.	Add Attachment
Jacob Limas	Apr 28, 2023 04:56 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 28, 2023 03:45 PM	I'll ask John, but most likely we will have to wait 2 weeks.	Add Attachment
Cadance Bunch	Apr 28, 2023 09:50 AM	The employee that used the computer doesn't work there anymore. Please reimage right away 008 inbox	Add Attachment