Service Request Ticket - # 80611

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 28, 2023 02:08 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20211101[Edit Inv] (opens in a new window) Bldg/Room ITC 103
Service Tag Description Apple Mac Studio: Apple M1 Max #Z14J
Serial No. SX694556XJ2 Location Lab replacement

CPU Unknown


OS Unknown Software

Wired NIC 9C:76:0E:3D:5A:AF


Wireless NIC 9C:76:0E:39:7F:DB


Bluetooth NIC 9C:76:0E:3B:4D:BD


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 08, 2023 04:57 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 08, 2023 04:57 PM
They do have admin rights though, which was the 
goal.
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Jacob Limas May 08, 2023 04:54 PM
I checked the computer again with Justin and found 
that we can't fix it unless they purchase a new 
projector.
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Jacob Limas May 08, 2023 04:53 PM
****This is an email****
Hey Daniel,

I gave you admin rights, about a week ago. I 
checked the projector and monitor having that 
crazy pink color and it isn't something we can fix 
unless the department got a projector that can 
handle the graphics. I tried updating it and 
stuff, but there was no luck. Please let me know 
if you have any questions.

Thank you,

Jacob Limas
UCS Tech
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Jacob Limas May 02, 2023 04:45 PM
Task reassigned to Jacob Limas.
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Jacob Limas Apr 28, 2023 04:33 PM
Can someone ask John or check the computer 
again?
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Jacob Limas Apr 28, 2023 04:21 PM
Gave them admin rights. Not sure about the 
crazy pink color, but it did turn into 
static screen at some point. Not sure what 
would cause that
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Lourdes Salazar Apr 28, 2023 02:43 PM
****This is an email****
Say, one other request for the same computer -- 
lately the second monitor (and also often the 
projector image) turn a crazy pink color whenever 
the computer wakes up from sleep or gets powered 
on. In order to fix it, one has to open the System 
Preferences and switch the refresh rate of the 
display back and forth several times until the 
problem goes away. Could you see if it's possible 
to solve that issue in a way that doesn't require 
fixing it so often?
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Lourdes Salazar Apr 28, 2023 02:08 PM
****This is an email****
Could I please be made an admin on the instructor 
computer in ITC 103? Thank you!

--
Daniel Tankersley
Art Department Head
Associate Professor of Art & Design
Western Oregon University
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