****email****

Hi Lauryn,
Thank you for checking in. It's working a LOT better! I know it was still really slow when I was over there, so we weren't sure.  But it really has been better!
Thanks again for all your help!

~Shondra

Status changed from (1) Pending to (7) Waiting for Contact

leaving ticket open because "she is taking [the computer] for now but it is running slow, she will likely have to bring it back"

Emailed letting her know that she can pick it up.

laptop is updated and has admin rights. 

Laptop is reimaging

****This is an outgoing email****
Hi Shondra,

I need some additional information regarding service request #80613

Description: Laptop not working

We can try to reimage this computer. This process will basically wipe out everything and restart with a clean slate. Do you want to go ahead with this? If so, are there any special software you would like for us to reinstall?


Thanks,
Oneil

Placing this in the "in-box". computer was brought 
in by Shondra. User brought in the bag, laptop and 
charger. All in the bag. 

****This is an email****
Good morning! 
We have a laptop that we're having trouble with, 
#20160194.  It's been slow for a while - which is 
understandable because it's pretty old.  But we 
were still able to work with it.  But recently it 
is having so many problems it's unusable.  It's 
extremely slow, but more often than not, programs 
just don't work and come back as "not responding".  
It happens with even web browsing where Chrome 
stops responding.  Even task manager doesn't seem 
to want to work.  I'd love to get it to where it's 
working again so it can still be used, if it's 
possible to fix.  Could I drop it off at UCS to 
have someone take a look at it?
Thank you,
~Shondra