Service Request Ticket - # 80614

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 01, 2023 10:35 AM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171066[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag CSQDRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSQDRP2 Location Loaner Shelf 11/22/23

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC 54:BF:64:5D:27:5C

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann May 02, 2023 09:44 AM 
Task reassigned to Michael Volkmann.
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Michael Volkmann May 02, 2023 09:44 AM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann May 02, 2023 09:43 AM 
Spoke with Julie. Her computer is eligible for 
replacement and I recommended she go ahead with 
that.

She will be putting in a replacement request for a 
new Dell Laptop and single monitor setup.
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Lourdes Salazar May 01, 2023 10:35 AM 
The user is able to login to her computer but 
after she logs in to her computer the screen just 
goes black and it never logs in. It takes her back 
to the login screen again. Julie is available all 
day today but she will be in and out of her 
office. She said she is leaving her office door 
open for us
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