Service Request Ticket - # 80615

Service Request Information

CONTACT Name Morgan, Nicole   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 02, 2023 09:01 AM
Department Creative Arts Phone
Location Email morgann@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200414[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag B372Q73 Description Latitude 5400 4 Core,8MB Cache,1.9GHz
Serial No. B372Q73 Location Two week pile 6/13-6/27

CPU Intel core i7-8665U 4 Core 8MB cache, 1.9GHz


OS Unknown Software

Wired NIC 74:78:27:0C:57:97


Wireless NIC 08:5B:D6:70:09:9A

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public
Entered by Date Memo
Oneil Miguel May 02, 2023 02:00 PM 
Status changed from (1) Pending to (5) Completed
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Oneil Miguel May 02, 2023 02:00 PM 
Task reassigned to Oneil Miguel.
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Oneil Miguel May 02, 2023 02:00 PM 
Delivered his setup.
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Monica Valencia May 02, 2023 10:48 AM 
Inventory has been updated for all devices
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Monica Valencia May 02, 2023 10:45 AM 
****This is an email****
This afternoon between 1:30 and 2:00 will be fine. 
My office is in the Rice scene shop, which is on 
the East side of the building. There's a person-
sized door next to the roll-up door. You can come 
in that door and wind your way to the right, then 
through two doors. I'll be in that vicinity.
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Monica Valencia May 02, 2023 10:21 AM 
Emailed for setup and location
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Monica Valencia May 02, 2023 10:21 AM 
Monitor 20141024[Edit Inv]
Monitor 20200101[Edit Inv]
Dock 20210599[Edit Inv]
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Monica Valencia May 02, 2023 10:10 AM 
Updating computer on my desk 20200414[Edit Inv]
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Lourdes Salazar May 02, 2023 09:30 AM 
****This is an email****
Could you let both of us know please?
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Lourdes Salazar May 02, 2023 09:30 AM 
****This is an email****
I have created a service request under your name 
for his setup! Would you like us to reach out to 
you when we have his setup ready to go or would 
you like us to reach out to Raymond?
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Lourdes Salazar May 02, 2023 09:02 AM 
Raymonds information 
finnellra@wou.edu
V00345835
Office is in RA
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Lourdes Salazar May 02, 2023 09:02 AM 
****This is an email****
Thanks so much.  I think we'll just stick with the 
standard computer for now since he's only here 
temporarily.
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Lourdes Salazar May 02, 2023 09:02 AM 
****This is an email****
Hi Nicole,

Our standard laptops are 16GB with 512 storage.

Since they are wanting 64GB of memory and 265 GB 
of storage they would need to submit a purchase 
request at http://wou.edu/purchaserequest.

If they end up putting in a purchase request we 
can set them up with a loaner in the meantime!

Best,
Lourdes
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Lourdes Salazar May 02, 2023 09:01 AM 
****This is an email****
He is taking over for Ryan Wright.  He would like 
a computer with two monitors.  He also requested 
64GB of memory and 265GB of storage.
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Lourdes Salazar May 02, 2023 09:01 AM 
Set up for new employee - setup from GFA pool.

The new employee is Raymond Finnell. He started 
Monday.
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