Service Request Ticket - # 80624

Service Request Information

CONTACT Name Grammer, Julie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 03, 2023 11:56 AM
Department College of Liberal Arts and Sciences Phone 88877
Location Email grammerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211312[Edit Inv] (opens in a new window) Bldg/Room NS 121
Service Tag 9w60jl3 Description Dell Latitude 5520 laptop
Serial No. CN0FMTKRWSC0023S00BC Location Julie Grammer

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:4A:52:F9


Wireless NIC 7C:21:4A:C7:3D:AF

TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann May 09, 2023 10:21 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jacob Limas May 08, 2023 04:59 PM 
****This is an email****
Thank you I'll keep an eye out for them. I'll leave 
my office door open while working in the labs across 
the hall.
 Add Attachment
Jacob Limas May 08, 2023 04:59 PM 
Task reassigned to Michael Volkmann.
 Add Attachment
Jacob Limas May 08, 2023 04:54 PM 
****This is an email****
Jacob,

I'll be in tomorrow morning from 9-12 if that 
window works for you. 

Thank you,
JG
 Add Attachment
Jacob Limas May 08, 2023 02:14 PM 
Julie has a large monitor and it will stay with her. 
So we just need to set up the laptop, monitor, dock, 
keyboard, and mouse.
 Add Attachment
Jacob Limas May 08, 2023 02:12 PM 
****This is an email****
Hey Julie,

Perfect, we can take care of it after 2 today, or 
anytime tomorrow. I won't be working tomorrow, but 
I can ask a tech to take care of it instead of me. 
Please let me know what works best for you.

Thank you,

Jacob Limas
UCS Tech
 Add Attachment
Jacob Limas May 08, 2023 02:12 PM 
****This is an email****
Jacob,

Thanks for letting me know the computer is ready.

I'll be around all day Monday and Tuesday. Is 
there a time that works best for you?

I do have a large screen I use and need to keep 
along with the new monitor but there is no special 
software needed.

Thank you,
Julie
 Add Attachment
Jacob Limas May 04, 2023 04:45 PM 
****This is an outgoing email****
Hi Julie,

We were just following up with you regarding a 
service request that we have for you.  (#80624)

Description: set up WOU# 20211312[Edit Inv] replacing WOU# 
20171066[Edit Inv] (does not boot up)

I wanted to let you know we finished imaging the 
computer and it's ready for you. Is there any 
software you would like on it? Make sure to put the 
stuff on the computer you're using on the H: drive. 
Also is there any time you will be available next 
week?

Thanks,
Jacob Limas
 Add Attachment
Public
Justin Cope May 04, 2023 01:42 PM 
imaging on image desk
 Add Attachment
Joanie Kinnaman May 04, 2023 10:10 AM 
Priority changed from (3) Priority to (1) Highest Priority.
 Add Attachment
Joanie Kinnaman May 04, 2023 10:10 AM 
inv#2022-0822
 Add Attachment
Hannah Warner May 03, 2023 11:59 AM 
WOU# 20171066[Edit Inv] was not booting up so replace with 
WOU# 20211312[Edit Inv]
 Add Attachment
Hannah Warner May 03, 2023 11:56 AM 
laptop 20211312[Edit Inv]
dock 20211266[Edit Inv]
monitor 20210932[Edit Inv]
 Add Attachment