Service Request Ticket

Service Request Information

CONTACT	Name	McFadden, Brianna	Date	May 04, 2023 10:35 AM
	Department		Phone	88883
	Location		Email	mcfaddenb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20180581 (opens in a new window)	Bldg/Room	HL 208
	Service Tag		Description	Xerox VersaLink C400 Color Laser Printer #C400/DN
	Serial No.	7HB459858	Location	for Technical Services replacing printer W20121144
	Model	C400/DN	Hostname	hl-tsunit.wou.edu
	Notes	Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages; NOT STUDENT TECH; NETWORKED IP ADDRESS:140.211.112.41	Ink/Toner Refill
	Wired NIC	9C:93:4E:65:AC:13

TECHS	Submitted by	Cadance Bunch	Contact	cabunch21@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	May 22, 2023 11:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	May 22, 2023 11:25 AM	Tony replaced fuser	Add Attachment
Monica Valencia	May 22, 2023 09:09 AM	Received fuser	Add Attachment
Monica Valencia	May 11, 2023 10:36 AM	Ref# 26090444 for Fuser from Xerox	Add Attachment
Monica Valencia	May 08, 2023 10:02 AM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	May 08, 2023 10:02 AM	**This is an outgoing email** Hi Brianna, Information regarding service request #80630. Description: Printer printing splotchy. We took a look at the printer W20180581 (HL-TSunit). The fuser needs to be replaced. Since you are on the extended Xerox maintenance program. I will reach out to Xerox to get a replacement for you and replace it once we get the part. Let me know if you have any questions. Best, Monica	Add Attachment Public
Cadance Bunch	May 04, 2023 10:35 AM	**This is an email** We just replaced 2 of the color toners and when we print, all colors (and the black) look splotchy or have faded streaks. It does not indicate that we are low on toner.	Add Attachment