Service Request Ticket - # 80633

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 04, 2023 01:26 PM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Monitor Edit WOU # 20200439[Edit Inv] (opens in a new window) Bldg/Room SSC Resource Work Room
Service Tag Description Dell 24
Serial No. CN01C8RNTV2000BA01MB Location

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact lmccoy21@wou.edu 88925

Tracking

Entered by Date Memo
Laurie McCoy
Email

Public

Entered by Date Memo
Laurie McCoy May 09, 2023 10:09 AM
Status changed from (1) Pending to (5) Completed
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Laurie McCoy May 09, 2023 10:09 AM
It was actually her primary monitor turning off, 
went through and changed the display/power 
settings in both setting and device manager, none 
of that worked. Ended up swapping out display 
cords and changing the monitor arrangement and 
that worked. 
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Laurie McCoy May 09, 2023 08:06 AM
Task reassigned to Laurie McCoy.
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Jacob Limas May 08, 2023 03:51 PM
Someone has to go over and just explain that the 
monitor not waking up is normal and I guess verify 
that the monitor that doesn't wake up is her 
secondary screen.
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Jacob Limas May 08, 2023 03:48 PM
****This is an email****
Hi Jacob!

Thanks for the follow up. No one has been by. I am 
in that office Monday - Friday 8am - noon. I will 
be there anytime later in the week. 

Thanks again!
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Jacob Limas May 08, 2023 03:17 PM
I sent an email to her for a time to talk to her
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Lauryn Aronson May 04, 2023 01:54 PM
lol i didn't read this thoroughly enough. justin pointed out that she's just locking her computer (and thus her second monitor wouldn't be on). leaving ticket open so someone goes over to explain it to her
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Lauryn Aronson May 04, 2023 01:36 PM
she's there mon-fri 8-12 (including tomorrow (fri))
she wants to be there when somebody comes (instead of us going in via public safety)
she'll email us the wou number tomorrow when she's back in the office
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Lauryn Aronson May 04, 2023 01:26 PM
****email****


My second monitor doesn't wake up after I click the windows icon and L. I move the mouse and click a key on the keyboard but the monitor is black. The monitor off/on button fades in color. Please advise. 
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