Service Request Ticket - # 80643

Service Request Information

CONTACT Name Bales, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2023 10:31 AM
Department Business Services Phone 89473
Location Email balesa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171074[Edit Inv] (opens in a new window) Bldg/Room WEL 180
Service Tag CSGJRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSGJRP2 Location Mailroom Student #1

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:AA:C0

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White May 08, 2023 11:29 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White May 08, 2023 11:29 AM 
Task reassigned to Tony Benedetti White.
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Tony Benedetti White May 08, 2023 11:29 AM 
turned on computer, instructed user to contact UCS 
if any other *popping* noises occur.
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Lourdes Salazar May 08, 2023 10:32 AM 
****This is an email****
Hi Lourdes- 

I"m in the Mailroom, WC170 and I'll be here all 
day today except for 12-1 when I'll be closed for 
lunch. thank you!

Amanda Bales
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Lourdes Salazar May 08, 2023 10:31 AM 
****This is an email****
Hi Amanda,

Where are you located? Do you have some 
availability today for us to take a look? 

Best,
Lourdes
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Lourdes Salazar May 08, 2023 10:31 AM 
****This is an email****
Hi!

My computer was working just fine until all of a 
sudden one screen turned off, there was some weird 
screechy noise, a pop and then everything just 
went dead. The light on the tower is still on, but 
I can't get it to turn on or off... it seems to be 
stuck in purgatory. 

UCS #20171074[Edit Inv]

Any help is appreciated,

Amanda Bales
she/her/hers
Mail Services PICM
WOU 082 VP & Chief Steward (check out our website)
WC 170 ~ 503.838.9473 (text/voice)
Western Oregon University
~You are on Native Land~
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