Service Request Ticket - # 80644

Service Request Information

CONTACT Name Howard-Carpenter, Holli   View open tasks   View tasks from last 30 days   Schedule Change Contact Date May 08, 2023 12:53 PM
Department Athletics Phone 88177
Location Email howardcarpenterh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public

Entered by Date Memo
Tony Benedetti White May 15, 2023 11:46 AM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White May 15, 2023 11:46 AM
Charger for 20200382[Edit Inv] and laptop bag handed to user.
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Monica Valencia May 15, 2023 11:25 AM
Task reassigned to Tony Benedetti White.
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Monica Valencia May 15, 2023 08:35 AM
User needs to submit a purchase request for a Mac 
charger 20200382[Edit Inv]
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Monica Valencia May 15, 2023 08:27 AM
Task reassigned to Monica Valencia.
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Moshe Martinez May 10, 2023 01:10 PM
Put previous equipment (laptop, charger, bag) on Monica's desk
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Moshe Martinez May 10, 2023 01:09 PM
We went over to Holli's new office in the Cottage building, and dropped off her laptop. We picked up her old equipment which included a Macbook (20200881) and the charger. We set up her workstation but she is missing the charger for her macbook and also a dock. Monica said that her new department should have had these leftover but they don't know where the charger or dock is. They claimed that they might have dropped it off at UCS at some point. I told Holli that Monica would be in contact with her about possibly receiving a loaner charger
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Monica Valencia May 10, 2023 11:42 AM
****This is an email****
 I am currently working on it but have pretty much 
transferred all my files to an external hard drive 
or the H drive. You can come whenever you would 
like if you have a new laptop for me to use. 
Thanks!
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Monica Valencia May 10, 2023 11:42 AM
****This is an email****
I spoke to my supervisor to see if Holli could 
keep her current laptop from Athletics since it 
was brought up again when I went to pick up the 
laptops.  Unfortunately Holli the laptop will need 
to go back to Athletic since it's a different 
funding source we cannot commingle the equipment.  
Once you get your current laptop backup let me 
know and I can bring over the W20200382 Mac laptop 
and we can get your new office setup.

Additionally we will need to see if the CalDigit 
dock is somewhere over at the Cottage so that we 
can get Holli connected to a monitor. If the 
CalDigit Dock cannot be found a new dock might 
need to be purchased to replace the missing one.

Let me know if you have any other questions. 
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Monica Valencia May 09, 2023 04:32 PM
Mac Laptop 20200382[Edit Inv] is re-imaged and ready for 
Holli. Laptop is currently on my desk
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Monica Valencia May 09, 2023 08:11 AM
The 20200881[Edit Inv] Mac laptop will need to come to us to 
reimage for Holli's position in Athletics.

Holli's setup will be monitor 20200497[Edit Inv] second 
monitor #20140931[Edit Inv] and Mac 20200382[Edit Inv]. They are 
looking for the CalDigit Dock that is supposed to 
go with this setup. She is replacing  Louise 
Sanderson's position
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Sam Sevugan May 08, 2023 01:10 PM
****This is an email****
I'm available any time this week except Friday.  My 
cell is 530-228-3242 in case you need to call me. 
Thanks!
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Sam Sevugan May 08, 2023 12:54 PM
To summarize, she needs to connect 20200881[Edit Inv] to a 
dell monitor and keyboard provided in her new office 
Cottage 207, she will also need to connect to 
printers. I will attach the list. 
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Printers.jpeg
Sam Sevugan May 08, 2023 12:53 PM
****This is an email****
Hello,
  I'm reaching out because I recently changed 
positions at the University and would like to 
transition my computer equipment to my new office.  
Below is some info for your reference..

Moving from Athletics to Foundation
Previous Supervisor: Randi Lydum   New Supervisor: 
Katie Wojke (I've copied them on this email)
Old office was in NPE and I don't need anything 
from that office, New office is Cottage 207

I currently have a MacBook Pro (20200881) that I'd 
like to keep if it's possible to just transition 
it to Foundation.  There is a Dell monitor and 
keyboard in the office here at the Cottage (207) 
but not sure about hookups. I've attached a pdf of 
the printers I'll need access to.  Also, I believe 
my Zoom phone is attached to my old phone number 
(503-838-8177) so I'll need to switch that as well 
but I'm not sure how that works.

Thank you for your time.
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