Having her leave the computer on in sleep mode made 
it work. I also helped her print in the different 
applications

Or I downgraded her OS. She really just needs a GFA. 
I'll send her instructions.

Task reassigned to Jacob Limas.

Sounds like we will have to undo the update, but 
check with John and Monica.

Robin Smith called in to report that she recently 
upgraded her mac to version 15.3 and since then it 
has been really slow and unresponsive which causes 
her to shutdown and retry. For the first week it 
was happening, a shutdown seemed to work and made 
all the programs that were spinning before open up 
fine now. But after a week, the restart method no 
longer works. She is hoping to set up a date and 
time with John or Monica because she heard from 
her colleagues who have had a similar issue that 
they would be able to figure it out.