Service Request Ticket

Service Request Information

CONTACT	Name	Peterson, Lauren	Date	May 09, 2023 09:18 AM
	Department	The Research Institute	Phone	88138
	Location		Email	petersonls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200482 (opens in a new window)	Bldg/Room	TODD 217
	Service Tag	1Q0PP73	Description	Dell Latitude 5400 - 4 Core,8MB Cache,1.9GHz
	Serial No.	1Q0PP73	Location	Jennifer McMullen (replacing w/ 20240407)
	CPU	Intel core i7-8665U 4 Core 8MB cache, 1.9GHz
	OS	Unknown	Software
	Wired NIC	74:78:27:03:48:51
	Wireless NIC	3C:9C:0F:37:3E:58

TECHS	Submitted by	Lauryn Aronson	Contact	laronson20@wou.edu	88925
	Primary Technician		Contact	laronson20@wou.edu	88925

Entered by	Date	Memo
Lauryn Aronson			Email Public
Entered by	Date	Memo
Jacob Limas	May 12, 2023 03:23 PM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Jacob Limas	May 12, 2023 03:23 PM	Well, Jazming picked it up	Add Attachment
Jacob Limas	May 12, 2023 03:22 PM	She picked it up	Add Attachment
Lourdes Salazar	May 12, 2023 03:04 PM	Jazming Prado - TRI picked this up on her behalf	Add Attachment
Lauryn Aronson	May 11, 2023 11:37 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Lauryn Aronson	May 11, 2023 11:36 AM	left a vm saying she can come pick it up. putting in outbox. didn't see a bag/charger... though i might have missed it	Add Attachment
Lauryn Aronson	May 09, 2023 10:34 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	May 09, 2023 09:23 AM	don't see a bag or a charger	Add Attachment
Lauryn Aronson	May 09, 2023 09:19 AM	not sure who brought it in or if someone was working on it, but it didn't have a ticket created	Add Attachment
Lauryn Aronson	May 09, 2023 09:18 AM	laptop was left on counter with a sticky note: "Lauren Peterson petersonl@wou.edu 838-8138 Todd Hall 217 Re-Image"	Add Attachment